EnergyAustralia Electricity Vendor Service Order cut-off times

Effective 30th January 2017

VICTORIA

Powercor SP Ausnet United Energy Jemena Citipower
Next day (Business hrs) Submit by 11:30am Submit by 11:30am Submit by 11:30am Submit by 11:30am Submit by 11:30am
Same day available? No Yes No No No
Price (inc. GST) $53.89 $20.31 $50.17 $39.01 $38.16
Same day (after hrs) 1:30pm 4:00pm 4:00pm 4:00pm 1:30pm
Price (inc. GST) $238.02 $365.44 $89.02 $62.00 $177.96
  • For SP Ausnet the next day requests submitted after cut-off of 11:30am can potentially still be scheduled in for a business hours (same day) connection, however this cannot be guaranteed. The customer will also be charged a maximum of the value of an after-hours fee (defined for each corresponding network).
  • For SP Ausnet, the next day business hours cut-off does not apply due to this network providing the ability for a same-day business hours connection to be raised. Provided the request is received prior to 11:30am on the requested date, it will be actioned.
  • Business hours requests for connection on the same day must be submitted prior to cut-off (11:30am).

NEW SOUTH AUSTRALIA

Ausgrid Endeavour Energy Essential Energy
Next day (Business hrs) Submit by 11:30am Submit by 11:30am Submit by 11:30am
Same day available? Yes No No
Price (inc. GST) $11.33 $39.08 $91.01
Same day (after hrs) 4:30pm Not available 4:30pm
Price (inc. GST) $111.69 Not available $133.55
For Ausgrid Electricity move-in requests where the power is off, the customer must nominate a time between 8am and 4pm on the day of connection and be present on-site to provide access to the technician. Ausgrid will endeavor to arrive at the nominated time but may arrive earlier or later.

AUSTRALIAN CAPITAL TERRITORY

Actew AGL
Next day (Business hrs) Submit by 11:30am
Same day available? No
Price (inc. GST) $74.60
Same day (after hrs) 4:30pm
Price (inc. GST) $94.57

SOUTH AUSTRALIA

  SA Power Networks
Next day (Business hrs) Submit by 11:30am
Same day available? Yes
Price (inc. GST) $38.50
Same day (after hrs) 4:00pm
Price (inc. GST) $82.50
  • For SA Power Networks the next day requests submitted after cut-off of 11:30am can potentially still be scheduled in for a business hours (same day) connection, however this cannot be guaranteed. The customer will also be charged a maximum of the value of an after-hours fee (defined for each corresponding network).
  • For SA Power Networks, the next day business hours cut-off does not apply due to this network providing the ability for a same-day business hours connection to be raised. Provided the request is received prior to 11:30am on the requested date, it will be actioned.
Business hours requests for connection on the same day must be submitted prior to cut-off (11:30am).   

QUEENSLAND

  Energex
Next day (Business hrs) Submit by 11:30am
Same day available? No
Price (inc. GST) $10.75
Same day (after hrs) 12:30pm
Price (inc. GST) $116.85
  • Visual inspections are often required for connections in QLD (Energex distribution zone). Visual inspections are 5-hour appointments and must be made aligning to the start of each hour from 8am and 1pm. Appointments are as follows:
    • 8am – 1pm
    • 9am – 2pm
    • 10am – 3pm
    • 11am – 4pm
    • 12pm – 5pm
    • 1pm – 6pm
  • If a visual inspection is booked, the customer must be available at the property within the scheduled appointment hours, where practical it is acceptable for the customer to leave keys in a secure and clearly defined location (this must be arranged at the time of booking).
  • QLD does not observe DST so 11:30am becomes 12:30pm during AEDT. This applies to visual inspections as well.
  • Energex has a limited schedule for island service order requests that must be observed when scheduling a move-in, this schedule is as follows:
    • Tuesday: North Stradbroke
    • Wednesday: Russell, Macleay, Lamb, Karragarra and Perulpa
    • Thursday: Coochiemudlo

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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