IBO Enquiries

Claim Missing Points

Claim missing Vodafone mobile or mobile broadband points

Missing points for Phone, ADSL, Naked DSL, and NBN can be claimed through your IBO Back Office.  Login at myacn.acninc.com and select "Claim missing points" from the left hand menu

Credit Check Assessment

Provide additional information following a credit check decline by Vodafone

To provide additional information following a credit check decline for Phone, ADSL, Naked DSL, and NBN, please call the ACN Credit Team on 1300 881 296

Compensation Plan

The Compensation Plan details how money is earned in ACN and the requirements to achieve higher positions.

Click here to view the ACN Compensation Plan

Vodafone Mobile Number Porting

Your customer may port their existing mobile number when they switch to Vodafone.

Ports are usually completed within 3 business hours. Porting hours are: Monday to Friday: 8am to 8pm (AEST/AEDT) Saturdays: 10 am to 6pm (AEST/AEDT) Sundays and Public Holidays: Closed

How do my customers port their mobile number to Vodafone?

Your customer's mobile service must be active on their SIM card, using their temporary mobile number. To activate the SIM card, they just need to insert it into their phone and make a call. Then, when ready to port, they should contact Vodafone on 1300 101 606 to request the porting of their number.

Website Sign Up

Click here to view the Vodafone Residential Sign Up Video Tutorial

Click here to view the Vodafone Business Sign Up Video Tutorial

Before you or your customer begins to place your order, you will need: 1. To be 18 years or older 2. Your IBO Business ID 3. Choice of plan, contract term and handset 4. 100 points of identification: Drivers License, Medicare or Passport 5. Bank account or credit card information

If your mobile number is ported from ACN to Vodafone, ACN will automatically cancel your ACN service once your number has been successfully ported.

Mobile Broadband services are not automatically cancelled with ACN. You will therefore need to contact ACN to cancel your ACN service, once your new Vodafone Mobile Broadband service is active

Residential vs Business Sign Ups

If the customer is a Residential customer or a Business that has a sole trader ABN, please complete the sign up by selecting Mobile from the menu above and following the links to the Vodafone sign up webpage.

If the customer is a Business customer with an ABN other than sole trader or would like to sign up more than 5 mobile services, please ask the customer to call the Vodafone's business line on 1300 365 898.

Contact Information

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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