The nbn™ Story – Top 5 Commonly Asked Questions

Question 1: When can my customers get the nbn™ and how do they get connected?

If the nbn™ network is available at your customer’s address, they can order a service from ACN by clicking here.

Check your customers address to find out about the rollout in their area by clicking here.

Question 2: How will the nbn™ benefit my customers?

The nbn™ is essential for Australia’s digital evolution and is designed to provide access to a minimum level of broadband services across the nation. It presents opportunities in education, business, entertainment, health care and sociability giving everyone the potential to be more productive, creative, efficient and connected for decades to come.

Question 3: Will it cost my customers anything to switch to the nbn™ network?

A standard installation of nbn™ equipment will be available free of charge, which includes connecting fibre optic cable from the street to the nbn™ utility box on an outside wall of your customer’s home or business and then to an nbn™ connection box (where applicable) located within your customer’s premises. If your customer would like to request that the nbn™ utility box is installed in a specific location, they can discuss this with the contractor working in their area, however they may incur a cost for this non-standard installation. The contractors will be able to provide your customer with a free, no-obligation quote. A separate ACN nbn™ Plan Connection Fee of $49.00 will apply to connect to ACN.

Question 4: Can I keep my phone number if I switch to the nbn™ network?

Yes. “Number porting” rules will not change with the introduction of the nbn™ network. ACN offers the option of number portability which will allow your customer to keep their existing phone number when they transfer or the option of selecting a new number.

Question 5: Do I need to switch to the nbn™ network?

If your customer lives in an area where nbn™ fibre is available, existing phone lines, ADSL internet and Telstra/Optus cable internet services will be disconnected and replaced by the nbn™. When the nbn™ network fibre install is completed in your customer’s area, nbn™ will notify them by direct mail that the new network is ready and advise of the date in which the old network will be switched off.

If your customer doesn’t place an order for services over the nbn™ network before the disconnection date, they will lose access to affected internet and landline services. If they want to ensure continuity of their phone and internet services, they will need to move their services to the nbn™.

ACN has a range of nbn™ Broadband only, as well as Broadband + Voice Bundle Plans with generous data and call inclusions. So why not sign up your customers to an ACN nbn™ Broadband plan today?

nbn™ Broadband only Plans are worth 3 customer points and nbn™ + Voice Broadband Bundle Plans are worth 4 customer points.

September 10th, 2015|