You can now service more nbn™ customers

Since we launched nbn™ FTTN and FTTB technologies in July 2016 we have been able to service selected customers – those that are on the Telstra network, those in new developments requiring a new line and all ACN customers (except those who are on Envision and Naked DSL).

As of today, 11 January the ACN FTTN and FTTB opportunity has expanded and you can now sign up any customer that does not already have an active nbn™ service to an ACN nbn™ service regardless of their existing service provider. Please note: some customers taking an ACN nbn™ + Phone plan and wishing to port their number, may experience downtime with their phone service while their number is ported – check out the FAQ below for more information.

With approximately 3.07 million addresses nbn™ ready as at December 2016, 337,700 (11%) of which are on FTTN and FTTB technologies, this is a great opportunity for you to grow your nbn™ sales. And this opportunity is only set to get bigger and bigger as the FTTN and FTTB rollout ramps up with these technologies forecasted to make up 38% of the technology mix by 2020.

But that’s not all! The good nbn™ news keeps on coming. For customers with an existing active nbn™ service provided over FTTN or FTTB technology, if their service is not provided by Telstra or a Telstra Wholesale supplier then you can transfer them to an ACN nbn™ service. At present, it is not possible to transfer existing active FTTN or FTTB nbn™ services from Telstra or Telstra Wholesale suppliers – this is outside of ACN’s control and we will notify any such customers via email.

If you have a customer that already has a nbn™ service which is provided over FTTP or Fixed Wireless technology you can now connect them to an ACN nbn™ service regardless of their service provider.

With this much potential right on your doorstep, it’s definitely time to attack the nbn™ opportunity and become a nbn™ Ninja. Make sure you check out the revised nbn™ FAQs before you get selling.

Frequently Asked Questions

Can customers serviceable by FTTN and FTTB technologies keep their current phone number when they move to nbn™?

Yes but customers who do not have an active ACN or Telstra number may experience downtime with their phone service while their number is ported. This is outside of ACN’s control. This means they will be unable to make or receive calls during this time. If the customer’s existing service is on the TPG network the downtime may be 3-5 working days. If the customer’s existing service is on a network other than TPG or Telstra, the downtime may be 1-3 working days. Customers will be notified of the downtime during the online sign up process and reminded in the email communications sent with updates on the provisioning of their service. In these circumstances, ACN can only port the number once the customer’s nbn™ Broadband service is active with ACN.

Why can’t customers with an existing active nbn™ service from Telstra or a Telstra supplier transfer to ACN?

Telstra Wholesale does not currently have the functionality to enable these transfers to take place – this is outside of ACN’s control and we will notify IBOs when this functionality becomes available.

January 11th, 2017|