All Australian IBOs must complete a number of mandatory accreditation training courses before selling ACN products and services.
Customer Acquisition Code Accreditation
Energy Accreditation (if you are selling Energy products and services)
Vodafone Mobile Accreditation (if you are selling Vodafone products and services)
Firstly, all Australia IBOs must comply with the Telecommunications Consumer Protections Code (TCP Code), which is an enforceable industry-wide code designed to ensure good service and fair outcomes for Australian telecommunications customers. To fulfil this obligation, you must pass the Customer Acquisition Code (CaC) Accreditation training within 30 days of becoming an ACN IBO, and again at annual renewal. Failure to pass the CaC accreditation means that you will not be able to sell any ACN products or services.
Secondly, there are two additional accreditation courses that must be completed in order to sell Vodafone and Energy products.
The Energy Accreditation course must be completed with at least an 80% pass rate – prior to selling Click Energy services and on your annual IBO renewal date. Failure to complete the Energy accreditation means that your customers will not be order Energy from your Personal IBO Website and you will not be compensated.
The Vodafone Mobile Accreditation course must be completed – prior to selling any Vodafone product and on your annual IBO renewal date. Failure to complete the Energy accreditation means that your customers will not be order Energy from your Personal IBO Website and you will not be compensated.
All IBOs selling services in New Zealand (regardless of whether you are an IBO registered in Australia, New Zealand or another country) are required to read, understand and successfully complete the New Zealand ACN Customer Acquisition Code (CAC) within 30 days of their initial sign up date. This is in addition to the New Zealand Mobile and Energy Accreditations.
For existing Independent Business Owners operating in New Zealand, the NZ CAC Accreditation will be due at your renewal anniversary. Please note, during the launch period we have provided additional time for existing IBOs to complete the accreditation, with the deadline being 31 January, 2019.
The 2degrees mobile accreditation course must be completed with at least an 80% pass rate – prior to selling these services and on your annual IBO renewal date. Failure to complete the accreditation means that your customers will be alerted to the fact that you are not accredited to sell 2degrees when they order Mobile from your Personal IBO Website.