ll Australian IBOs must complete a number of mandatory accreditation training courses before selling ACN products and services.
Customer Acquisition Code Accreditation
MATE Mobile & Broadband Accreditation (if you are selling MATE services)
Vodafone Mobile Accreditation (if you are selling Vodafone products and services)
Firstly, all Australia IBOs must comply with the Telecommunications Consumer Protections Code (TCP Code), which is an enforceable industry-wide code designed to ensure good service and fair outcomes for Australian telecommunications customers. To fulfil this obligation, you must pass the Customer Acquisition Code (CaC) Accreditation training within 30 days of becoming an ACN IBO, and again at annual renewal. Failure to pass the CaC accreditation means that you will not be able to sell any ACN products or services.
Secondly, there are three additional accreditation courses that must be completed in order to sell Vodafone and MATE products.
The Vodafone Mobile Accreditation course must be completed – prior to selling any Vodafone product and on your annual IBO renewal date. Failure to complete the Vodafone Mobile Accreditation means that your customers will not be order Vodafone services from your Personal IBO Website and you will not be compensated.
The MATE Mobile & Broadband Accreditation course must be completed – prior to selling any MATE product and on your annual IBO renewal date. Failure to complete the MATE Mobile and Broadband Accreditation means that your customers will not be order MATE services from your Personal IBO Website and you will not be compensated.
For existing Independent Business Owners operating in New Zealand, the NZ CAC Accreditation will be due at your renewal anniversary. Please note, during the launch period we have provided additional time for existing IBOs to complete the accreditation, with the deadline being 31 January, 2019.