{"id":13258,"date":"2015-09-10T11:20:45","date_gmt":"2015-09-10T01:20:45","guid":{"rendered":"https:\/\/www.acnpacific.com\/ibo\/?p=13258"},"modified":"2018-04-09T10:25:39","modified_gmt":"2018-04-09T00:25:39","slug":"the-nbn-story-top-5-commonly-asked-questions","status":"publish","type":"post","link":"https:\/\/www.acnpacific.com\/ibo\/the-nbn-story-top-5-commonly-asked-questions\/","title":{"rendered":"The nbn™ Story \u2013 Top 5 Commonly Asked Questions"},"content":{"rendered":"

Question 1: When can my customers get the nbn™ and how do they\u00a0get connected?<\/strong><\/p>\n

If the nbn™ network\u00a0is available at your customer’s\u00a0address, they\u00a0can order a service from ACN by clicking here<\/a>.<\/p>\n

Check your customers\u00a0address\u00a0to find out about the rollout in their\u00a0area by clicking here<\/a>.<\/p>\n

Question 2: How will the\u00a0nbn™<\/strong> benefit my customers?<\/strong><\/p>\n

The nbn™ is essential for Australia\u2019s digital evolution and is designed to provide access to a minimum level of\u00a0broadband services across the nation. It presents opportunities in education, business, entertainment, health care\u00a0and sociability giving everyone the potential to be more productive, creative, efficient and connected for decades to come.<\/p>\n

Question 3: Will it cost my customers\u00a0anything to switch to the nbn™ network?<\/strong><\/p>\n

A standard installation of nbn™ equipment will be available free of charge, which\u00a0includes\u00a0connecting\u00a0fibre optic cable from the\u00a0street to the nbn™ utility box on an outside wall of your customer’s home or business\u00a0and then to an nbn™ connection box (where applicable) located within your customer’s premises. If your customer would like to request that\u00a0the nbn™ utility box is installed in a specific location, they\u00a0can discuss this with the contractor working in their\u00a0area, however they\u00a0may incur a cost for this non-standard installation. The contractors will be able to provide your customer\u00a0with a free, no-obligation quote. A separate ACN nbn™ Plan Connection Fee of $49.00 will apply to connect to\u00a0ACN.<\/p>\n

Question 4: Can I keep my phone number if I switch to the nbn™ network?<\/strong><\/p>\n

Yes. “Number porting” rules will not change with the introduction of the nbn™ network. ACN offers the option of\u00a0number portability which will allow your customer\u00a0to keep their\u00a0existing phone number when they\u00a0transfer or the option of\u00a0selecting a new number.<\/p>\n

Question 5: Do I need to switch to the nbn™ network?<\/strong><\/p>\n

If your customer\u00a0lives in an area where nbn™ fibre is available, existing phone lines, ADSL internet and Telstra\/Optus cable\u00a0internet services will be disconnected and replaced by the nbn™. When the\u00a0nbn™ network\u00a0fibre install is completed in your customer’s\u00a0area, nbn™ will notify them\u00a0by direct mail that the new network is\u00a0ready and advise of the date in\u00a0which the old network will be switched off.<\/p>\n

If your customer\u00a0doesn’t place an order for services over the nbn™ network before the disconnection date, they will\u00a0lose access to affected\u00a0internet and landline services. If they\u00a0want\u00a0to ensure continuity of their\u00a0phone\u00a0and internet\u00a0services, they\u00a0will need to move their\u00a0services to the nbn™.<\/p>\n

ACN has a range of\u00a0nbn™ Broadband only, as well as Broadband + Voice Bundle Plans with generous data and call inclusions. So why not sign up your customers to an ACN\u00a0nbn™ Broadband plan today?<\/p>\n

nbn™ Broadband only Plans are worth 3 customer points and\u00a0nbn™ + Voice Broadband Bundle Plans are worth 4 customer points.<\/p>\n","protected":false},"excerpt":{"rendered":"

Question 1: When can my customers get the nbn™ and […]<\/p>\n","protected":false},"author":4,"featured_media":13102,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[144,50,101],"class_list":["post-13258","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-news","tag-faqs","tag-nbn","tag-nbn-network"],"_links":{"self":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/13258"}],"collection":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/comments?post=13258"}],"version-history":[{"count":3,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/13258\/revisions"}],"predecessor-version":[{"id":23378,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/13258\/revisions\/23378"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/media\/13102"}],"wp:attachment":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/media?parent=13258"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/categories?post=13258"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/tags?post=13258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}