{"id":13561,"date":"2015-11-04T14:27:10","date_gmt":"2015-11-04T03:27:10","guid":{"rendered":"https:\/\/www.acnpacific.com\/ibo\/?p=13561"},"modified":"2015-11-04T15:54:14","modified_gmt":"2015-11-04T04:54:14","slug":"update-broadband-improvement-process","status":"publish","type":"post","link":"https:\/\/www.acnpacific.com\/ibo\/update-broadband-improvement-process\/","title":{"rendered":"Update: Broadband Improvement Process"},"content":{"rendered":"<p>Great news! ACN has improved the communication process to your customers regarding technician appointments.<\/p>\n<p>ACN is now receiving hourly fault updates from both Telstra and Optus which is a significant improvement on the previous two per day. As a result, we have developed a process to automatically notify your customers via email and SMS when a technician appointment is made or changed. Unfortunately, changes to technician appointments are outside of ACN&#8217;s control and can be caused by factors including:<\/p>\n<ul>\n<li>A mass service disruption to the carrier\u2019s network.<\/li>\n<li>Adverse weather conditions making it unsafe for a technician to connect the service.<\/li>\n<li>Additional work (including remediation) required to connect the service.<\/li>\n<li>The customer (or their representative) not being present on the original appointment date<\/li>\n<\/ul>\n<p>With ACN&#8217;s new process, your customers will receive notification of these appointment changes in a more timely manner to minimise any inconvenience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Great news! ACN has improved the communication process to your [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":13565,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[168,104,167],"class_list":["post-13561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-news","tag-appointment","tag-broadband","tag-technician"],"_links":{"self":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/13561"}],"collection":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/comments?post=13561"}],"version-history":[{"count":3,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/13561\/revisions"}],"predecessor-version":[{"id":13564,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/13561\/revisions\/13564"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/media\/13565"}],"wp:attachment":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/media?parent=13561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/categories?post=13561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/tags?post=13561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}