{"id":15693,"date":"2016-05-26T16:06:31","date_gmt":"2016-05-26T06:06:31","guid":{"rendered":"https:\/\/www.acnpacific.com\/ibo\/?p=15693"},"modified":"2018-04-09T10:25:36","modified_gmt":"2018-04-09T00:25:36","slug":"agency-compliance","status":"publish","type":"post","link":"https:\/\/www.acnpacific.com\/ibo\/agency-compliance\/","title":{"rendered":"Agency compliance"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p><span style=\"color: #333333; font-family: Arial, sans-serif;\">At ACN, we hold strong relationships with our agency partners, and are committed to protecting these relationships, along with the integrity of the ACN Business Opportunity and the rights of the consumer. <\/span>Over recent months, ACN has been made aware of a number of instances of IBO misconduct from our agency partners Vodafone Australia, Click Energy and EnergyAustralia. Some examples include IBOs:<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:13px;line-height:22.1px;\"><li class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#00cc00;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;\">Completing their customer&#8217;s online applications<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#00cc00;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;\">Placing their own contact details on customer applications<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#00cc00;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;\">Failing to follow the prescribed formal contact and escalation methods detailed in official ACN and agency product documents<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#00cc00;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;\">Calling ACN and agency partners impersonating the customer<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#00cc00;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;\">Misrepresenting ACN and agency product and services to the customer<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#00cc00;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;\">Making inappropriate and unreasonable demands of ACN and agency customer service representatives<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-2\"><p>These behaviours are damaging, and present a major risk to our agency partnerships and to the integrity of the ACN Business Opportunity. While we understand that this behaviour is contained to a small group of IBOs, we&#8217;d like to remind all IBOs to always act with honesty, integrity and credibility, as well as staying compliant with ACN&#8217;s <a href=\"https:\/\/myacn.acninc.com\/media\/APAC\/myacn\/au\/au_docs\/pdf\/MyBusiness\/policies_guides\/ACN_Policies_and_Procedures.pdf\" target=\"_blank\">Policies and Procedures.<\/a> Any IBO found to be engaging in a non-compliant manner may be subject to disciplinary action, including suspension and termination.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-1 { overflow:visible; }<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-15693","post","type-post","status-publish","format-standard","hentry","category-product-news"],"_links":{"self":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/15693"}],"collection":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/comments?post=15693"}],"version-history":[{"count":3,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/15693\/revisions"}],"predecessor-version":[{"id":23367,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/15693\/revisions\/23367"}],"wp:attachment":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/media?parent=15693"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/categories?post=15693"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/tags?post=15693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}