When we talk about digital transformation, what we are really mean\u00a0is how technology makes your customer\u2019s lives easier. The new MyAccount certainly ticks that box with improved design that is cleaner, more intuitive and mobile-friendly. Now, with the ability to manage multiple accounts on the one login, ACN customers can access everything they need in the one place, when and wherever they like. It\u2019s the one stop shop helping customers better manage their ACN accounts.<\/p>\n
There are a whole range of new features which we know you\u2019ll love, and\u00a0here are some of our favourites.<\/p>\n
Manage Plans and track usage: <\/strong><\/p>\n Customers can now view their plans and their data usage. This is super handy as it means customers can better manage their accounts and top up online if they think they\u2019ll need more data.<\/p>\n Make payments:<\/strong><\/p>\n Customers can now view their billing history and payments as well as manage multiple accounts from the one location. The new MyAccount has a dedicated page for setting up direct debits so that customers can experience fuss free billing. \u00a0There is even an interactive bill explainer to help customers understand all the sections on their bill!<\/p>\n Track orders:<\/strong><\/p>\n In the new MyAccount, customers can now track their order status, clearly identify the estimated arrival time of equipment and when their service will go live.<\/p>\n Correspondence history:<\/strong><\/p>\n To keep track of communications from ACN, there is a correspondence history page that keeps a record of all correspondence the customer was sent, even text messages sent from ACN. They can refer back to these at any time – customers will no longer need to search for emails, texts or letters they\u2019ve received. Again, it\u2019s all in the one place!<\/p>\n On top of all this, ACN customers can also view their IBO\u2019s contact details and submit forms such as relocation requests online, without having to call the contact centre.<\/p>\n The new and improved MyAccount is making the ACN experience seamless and better than ever before. If you haven\u2019t already experienced it for yourself log-on now \u2013 we promise you\u2019ll love it!<\/p>\n