{"id":18827,"date":"2017-05-18T13:52:39","date_gmt":"2017-05-18T03:52:39","guid":{"rendered":"https:\/\/www.acnpacific.com\/ibo\/?p=18827"},"modified":"2018-04-09T10:25:31","modified_gmt":"2018-04-09T00:25:31","slug":"important-energy-accreditation-and-training-changes","status":"publish","type":"post","link":"https:\/\/www.acnpacific.com\/ibo\/important-energy-accreditation-and-training-changes\/","title":{"rendered":"Important Energy accreditation and training changes"},"content":{"rendered":"

The energy accreditation requirements for Australian IBOs will be changing as of Thursday 1 June, 2017. This relaunch will enhance the IBO training experience, build your confidence in selling our Energy services and ensure we comply with energy partner contractual obligations.<\/p>\n

The requirements will occur in two phases:<\/p>\n

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  1. From Thursday 1 June,<\/strong> new IBOs and existing IBOs not already Energy Accredited will need to complete the accreditation and achieve 80% in the accompanying quiz before a customer can order energy from their Direct StoreFront. There will be no grace period but IBOs will have multiple attempts to pass the assessment.<\/li>\n<\/ol>\n
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    1. From Saturday 1 July<\/strong>, all existing IBOs will need to re-sit the accreditation on or before their annual IBO renewal date<\/u> before a customer can order energy from their Direct StoreFront. There will be no grace period but IBOs will have multiple attempts to pass the assessment.<\/li>\n<\/ol>\n

      To ensure that the new accreditation requirement is more engaging and easy to follow, we have completely revamped the accreditation course, included a simple quiz and refreshed the Energy Essentials training.<\/p>\n

      To ensure new IBOs are \u2018licensed to sell\u2019 energy from 1 June, they must complete the accreditation training course before customers can order energy or obtain a quote from their Direct StoreFront \u2013 we recommend they do so in their first 24 hours. We also suggest all IBOs review the Energy Essentials training modules to gain a complete understanding of our energy offerings.<\/p>\n

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      1. Multi-media energy accreditation training course <\/strong><\/li>\n<\/ol>\n

        The accreditation course will consist of 4 modules using a combination of video and slides with voice-over plus a short quiz. IBOs must achieve a minimum of 80% (at least 4 correct questions from 5), but are allowed multiple attempts to sit the quiz in one sitting.<\/p>\n

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        1. Energy Essentials Training <\/strong><\/li>\n<\/ol>\n

          This training is all encompassing and combines everything you need to know to confidently provide your customers with accurate information on ACN energy partners Click Energy and EnergyAustralia.<\/p>\n

          Find out more<\/strong><\/p>\n

          We strongly recommend that you read the pre-launch FAQs so you can successfully explain the new requirements when you are launching a new IBO. We will also provide more detailed FAQs at launch.<\/p>\n

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