{"id":46017,"date":"2020-01-23T16:06:21","date_gmt":"2020-01-23T05:06:21","guid":{"rendered":"https:\/\/www.acnpacific.com\/ibo\/?p=46017"},"modified":"2020-10-15T16:40:16","modified_gmt":"2020-10-15T05:40:16","slug":"important-notice-on-compliance","status":"publish","type":"post","link":"https:\/\/www.acnpacific.com\/ibo\/important-notice-on-compliance\/","title":{"rendered":"Important Notice on Compliance"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><div class=\"gmail_default\">Here at ACN Pacific, we have noticed a growing number of instances where well-meaning IBOs have used their own personal details, such as a mobile number or email address, for customer applications unrelated to the IBO&#8217;s own personal service.<\/div>\n<div class=\"gmail_default\"><\/div>\n<div class=\"gmail_default\">We want to take this opportunity to reiterate that customer contact information\u00a0<b>must belong to the customer<\/b>.<\/div>\n<div class=\"gmail_default\"><\/div>\n<div class=\"gmail_default\">Now more than ever, there is intense scrutiny within the highly regulated essential services industry. This means that as an IBO you need to be vigilant to ensure you remain compliant, especially when it comes to energy.<\/div>\n<div class=\"gmail_default\"><\/div>\n<div class=\"gmail_default\">It is absolutely critical that all IBOs understand and adhere to the following:<\/div>\n<ol>\n<li class=\"gmail_default\">An IBO <b><i>cannot<\/i><\/b>\u00a0obtain a customer&#8217;s verbal authority to place an order on their behalf.<br \/>\nThe customer themselves\u00a0<b><i>must<\/i><\/b>\u00a0complete their own energy application.<br \/>\nThis is a regulatory requirement and is non-negotiable.<\/li>\n<li class=\"gmail_default\">IBOs are not permitted to supply their own personal contact details in customer applications that are not related to the IBO&#8217;s own personal service.<br \/>\nAll contact information supplied\u00a0<b><i>must belong to the customer<\/i><\/b>\u00a0and must be supplied\u00a0<b><i>by the customer<\/i><\/b>.<\/li>\n<\/ol>\n<div class=\"gmail_default\">Any instance where an IBO is found to have submitted an order on behalf of a customer, or provided their personal contact details instead of the customer&#8217;s, will result in termination of their position.<\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":23394,"featured_media":46016,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"image","meta":{"footnotes":""},"categories":[1],"tags":[313,316,314,318,317,315],"class_list":["post-46017","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-general-news","tag-compliance","tag-compliant","tag-customer-applications","tag-energy-application","tag-erbal-authority","tag-regulated","post_format-post-format-image"],"_links":{"self":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/46017"}],"collection":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/users\/23394"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/comments?post=46017"}],"version-history":[{"count":5,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/46017\/revisions"}],"predecessor-version":[{"id":48838,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/46017\/revisions\/48838"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/media\/46016"}],"wp:attachment":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/media?parent=46017"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/categories?post=46017"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/tags?post=46017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}