It’s been one month since we launched Honey Insurance at the ELEVATE Event in Sydney, and what a month it has been! In case you missed it, Honey is making the home insurance journey simpler and smarter, with a goal to eliminate the majority of avoidable accidents that happen in the home.<\/p>\n
Here’s a reminder of some useful information and resources you need to refer customers to Honey Insurance.<\/p>\n
It’s important to remember that your role as an ACN Independent Business Owner is to simply refer <\/strong>customers to Honey. You should not be completing quotes on behalf of customers or participating in 3-way calls with Honey Support (unless the quote is for your own personal service). Within the insurance industry, these actions are considered “arranging”. As a reminder, ACN IBOs are not licensed to provide financial advice.<\/p>\n Check out this guide<\/a> for templates you can use to introduce Honey, examples of what you can and can’t say, frequently asked questions, and Honey’s unique selling points.<\/p>\n *T&Cs apply<\/p>\n Q: What makes Honey different?<\/strong><\/span> Q: How old is Honey Insurance? Is it Australian operated?<\/strong><\/span> Q: What happens if I don’t finish a quote?<\/strong><\/span> Q: Can I \u00a0receive an invoice before I make payment?<\/strong><\/span> Q: How do I get the sensors?<\/strong><\/span> Q: Can I purchase more sensors ?<\/span> Q: How do the sensors work?<\/span> Q: Is there any upkeep on the sensors?<\/span> Q: Can I change my level of cover whenever I want?<\/span> Q: Does Honey offer a cooling off period?<\/span> Q: What is the ACN Honey Dedicated Hotline?<\/strong><\/span>What you can say?<\/h3>\n
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\nGo to my storefront to get an obligation free quote with Honey<\/li>\n<\/ul>\nWhat you can’t say?<\/h3>\n
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Honey Essential Insurance Referral Training<\/h3>\n
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\nA:<\/strong><\/span> Honey is Australia’s smart home insurance for the modern-day homeowner, renter or landlord, on a mission to eliminate the majority of avoidable accidents that happen in the home. They do this through a re-imagined approach to home insurance that lets customers easily sign-up with the right level of cover by using satellite and third-party data, and then provide customers with smart home technology to help protect their homes.<\/p>\n
\nA:<\/strong> <\/span>Honey has been in market since July 2021 and operates in Sydney Australia. They’re backed and underwritten by RACQ Insurance \u2013 one of Australia’s most trusted brands, and supported by industry leaders such as AGL, Metricon, Mirvac and PEXA who invested in Honey.<\/p>\n
\nA:<\/strong> <\/span>In the Honey quote flow, the customer has the option to email themselves the quote if they wish to save it and complete \u00a0later. It is important to note that quotes are only valid for 30 days.<\/p>\n
\nA: <\/strong><\/span>Honey debits your annual or monthly premium from a credit card or bank account. For annual payments, you can select the date of your first payment, as long as it’s up to 30 days after your policy activation date. For monthly payments, you choose the day of the month for the first and subsequent payments to be made.<\/p>\n
\nA:<\/strong><\/span> Right now, sensors are only eligible for those who take out a Home & Contents or Home policy. We’ll be sure to let you know if we extend the addition of sensors to contents and landlord policies<\/p>\n
\nA:<\/span><\/strong> Honey is working on securing an easy way for you to expand your coverage and we will let you know when that is available. In the meantime, your Notion Sensor Starter Kit contains sufficient units for the average Australian house. This includes:<\/p>\n\n
\nA:<\/span><\/strong> The sensors can detect and notify you in the event of water leaks, sudden temperature changes, alarms or the opening of windows and doors. They are connected via Wi-Fi to a bridge in your home and will alert you via a push app notification to your phone if any of the above events occur. Watch this video<\/a> to learn more about how they work.<\/p>\n
\nA:<\/span><\/strong> The sensors run off AAA batteries which are included when you receive them and will last approximately 1 year. If your sensor kit is defective, please reach out to Honey so they can identify and work with you to resolve any issues. You need to notify Honey within 7 business days of any problems with your sensors, by calling 137 137 <\/strong>or emailing contact@honeyinsurance.com<\/a>. Rest assured Honey will make sure they allow the extra time you need to get set up where there is a problem that has been identified.<\/p>\n
\nA:<\/span><\/strong> We know life can be unpredictable, so Honey gives you the flexibility to make changes to your cover during the policy period. If you want to request a change, call them as soon as possible on 137 137. Changes are only effective from the time you notify Honey.<\/p>\n
\nA:<\/span><\/strong> You have a 21-day cooling-off period starting from the date and time Honey issues your policy, or midnight on your renewal date. As long as you haven’t made a claim, you can cancel your policy within this time, and Honey will refund your premium in full.<\/p>\n
\nA:<\/span>\u00a0<\/strong>\u00a0ACN Dedicated Support Line:<\/strong> 02 8311 2698
\nOperating hours:<\/strong> Monday to Friday 9 AM \u2013 6 PM (AEDT\/AEST)
\nEmail:<\/strong> partner-support@honeyinsurance.com\u00a0<\/a><\/p>\n<\/div><\/div><\/div>