{"id":61224,"date":"2025-10-09T15:46:04","date_gmt":"2025-10-09T04:46:04","guid":{"rendered":"https:\/\/www.acnpacific.com\/ibo\/?p=61224"},"modified":"2025-10-13T15:32:04","modified_gmt":"2025-10-13T04:32:04","slug":"customer-acquisition-annabel-thomass-proven-tips-for-success","status":"publish","type":"post","link":"https:\/\/www.acnpacific.com\/ibo\/customer-acquisition-annabel-thomass-proven-tips-for-success\/","title":{"rendered":"Customer Acquisition: Annabel Thomas\u2019s Proven Tips for Success"},"content":{"rendered":"

With over 20 years of experience with Conxxion, Regional Director Annabel Thomas has built a reputation for customer care, long-term relationships, and consistent results. Her approach combines practical business strategy with a genuine commitment to helping people – friends, family and an ever-growing list of referrals.<\/p>\n

We caught up with Annabel to hear her best insights and practical strategies for attracting and retaining customers.<\/p>\n

1. Choose one product and master it<\/strong><\/h3>\n

Success starts with focus. Choose one product or service such as energy and learn it before moving on to the next.<\/p>\n

Take baby steps and earn while you learn. You don\u2019t need to sit and study it. When starting out, try comparing your own bill using the online tools readily available. Then, call the dedicated teams at Alinta Energy<\/strong> or Sumo<\/strong> to confirm you\u2019ve completed the process correctly. Don\u2019t hesitate to ask questions \u2014 that\u2019s how you learn. Try it again with another person\u2019s bill; after a few times, you\u2019ll see just how simple it really is.<\/p>\n

Conxxion\u2019s support tools are brilliant. Videos, tools and guides are available to help with rate comparisons, as are dedicated call centres, making it easier to support both residential and business customers.<\/p>\n

2. Focus on looking after your customers<\/strong><\/h3>\n

Our friends, family and colleagues are people near and dear to us \u2013 they are our warm market. Many will support you by being customers, so go out of your way to support them in return.<\/p>\n

Always let your customers know when a new plan is released. If Alinta Energy launches a special promotional rate, reach out to your customers and get them to upgrade to the new pricing, which shows how much you value their support.\u00a0 It shows you care and that\u2019s gold!<\/p>\n

When you look after your customers, it will come back to you ten-fold. When a customer feels appreciated and knows they are being looked after, they tell others – you will be amazed what this can lead to.<\/p>\n

Genuine gratitude goes a long way – regularly send a personal message or give them a call to say a simple thank you. I guarantee their current provider does not offer this personal service. Retention is the reward for consistent care \u2014 and it\u2019s where true growth happens. Keep your customers happy and they will stick with you like glue.<\/p>\n

3. Help Customers Make Smart Choices<\/strong><\/h3>\n

Often people are reluctant to change as they don\u2019t understand how rates work, or they think that being loyal to their current provider is of benefit to them. This is where you can help change their mindset. Through our partnerships with different providers, we can offer pricing that is competitive and often better than what people are currently paying.<\/p>\n

Never promise to save people money \u2013 always ask them to simply send through a copy of their current bills so you can perhaps offer a better deal. I say \u201cplease email me your current bills, and I\u2019ll check if I can do better. If you are on a great deal and I can\u2019t beat it, I will be the first to tell you but if you aren\u2019t and I can offer you better, that\u2019s a win for you\u201d.<\/em><\/p>\n

When you approach customer acquisition with genuinely wanting to help people, in return they will refer others to you. A very large portion of my customer base is referrals because of this.<\/p>\n

4. Customer acquisition is not about selling<\/strong><\/h3>\n

When approaching your warm market, focus on sharing opportunities and building relationships<\/strong>,<\/strong> rather than \u201cselling\u201d services. Share information that may help them to save on their everyday expenses.<\/p>\n

We have something that traditional salespeople don\u2019t \u2014 the trust of our warm market<\/strong>. Trust is incredibly powerful, and it\u2019s the foundation of genuine connections. Always remember, people respond to authenticity and relationships, not sales pitches.<\/p>\n

I suggest this approach. \u201cI\u2019ve just started a business, and I am looking for your support. I have partnered with a company that offers competitive rates on gas and electricity. Would you be open to sending me through some current bills and I will see if I can put you in a better position\u201d.<\/em><\/p>\n

5. Be prepared for \u201cNo\u2019s\u201d<\/strong><\/h3>\n

Not everyone will support you \u2014 and that\u2019s okay. The timing may not be right, or they simply feel more comfortable remaining with their current provider. Don\u2019t let emotions dictate your response to someone\u2019s answer. I have family and friends who have chosen not to become customers \u2014 and that\u2019s perfectly fine. If I had let that deter me, I would not be where I am today. Roll with the punches\u2026.next!<\/p>\n

6. Grow Personally, Not Just Professionally<\/strong><\/h3>\n

This business is a \u201cpersonal development journey with a compensation plan attached.\u201d. <\/em>It teaches you how to plan, influence, connect with different personality types. It builds confidence, improves communication, and enhances how you approach life \u2014 from work to relationships and beyond.<\/p>\n

It\u2019s amazing what I have been able to achieve both professionally and personally since starting at the launch of the Australian market back in 2004. I wouldn\u2019t be where I am now without the journey I have been on, the people I have met and the things I have learnt.\u00a0 Thank you Conxxion!<\/p>\n<\/div><\/div><\/div>