{"id":61584,"date":"2025-12-19T08:53:40","date_gmt":"2025-12-18T21:53:40","guid":{"rendered":"https:\/\/www.acnpacific.com\/ibo\/?p=61584"},"modified":"2025-12-19T10:50:14","modified_gmt":"2025-12-18T23:50:14","slug":"holiday-period-ibo-support-opening-hours-2","status":"publish","type":"post","link":"https:\/\/www.acnpacific.com\/ibo\/holiday-period-ibo-support-opening-hours-2\/","title":{"rendered":"Holiday Period IBO Support Opening Hours"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p>As the year winds down, we want to let you know about our adjusted operating hours over the holiday period.<\/p>\n<p>We are here to support you on the following dates and times:<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><p><a href=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/10\/logo-conxxion.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-59084 size-full\" src=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/10\/logo-conxxion.jpg\" alt=\"\" width=\"123\" height=\"34\" srcset=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/10\/logo-conxxion-50x14.jpg 50w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/10\/logo-conxxion.jpg 123w\" sizes=\"(max-width: 123px) 100vw, 123px\" \/><\/a><\/p>\n<p><strong>IBO Support<\/strong><\/p>\n<ul>\n<li><strong>Wednesday 24 December:<\/strong> 9:00am \u2013 3:00pm AEDT<\/li>\n<li><strong>Thursday 25 December:<\/strong> Closed<\/li>\n<li><strong>Friday 26 December:<\/strong> Closed<\/li>\n<li><strong>Saturday 27 December:<\/strong> Closed<\/li>\n<li><strong>Sunday 28 December:<\/strong> Closed<\/li>\n<li><strong>Monday 29 December:<\/strong> 9:00am \u2013 5:00pm AEDT<\/li>\n<li><strong>Tuesday 30 December:<\/strong> 9:00am \u2013 5:00pm AEDT<\/li>\n<li><strong>Wednesday 31 December:<\/strong> 9:00am \u2013 3:00pm AEDT<\/li>\n<li><strong>Thursday 1 January<\/strong>: Closed<\/li>\n<li><strong>Friday 2 January:<\/strong> 9:00am \u2013 5:00pm AEDT<\/li>\n<\/ul>\n<p>Enrolments, customer orders, and all other business functions will continue to operate as normal during this time.<br \/>\nIf you need assistance outside these hours, please submit your enquiry via <a href=\"https:\/\/www.acnpacific.com\/ibo\/contact\/\">www.acnpacific.com\/ibo\/contact<\/a>.<\/p>\n<p>Please note that some Product Operations enquiries (including missing customer claims and customer escalations) may experience delays in response due to limited partner operating hours and resources during the holiday period.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-3\"><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-53358\" src=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/MATE-internet-mobile-logo.png\" alt=\"\" width=\"93\" height=\"34\" srcset=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/MATE-internet-mobile-logo-50x18.png 50w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/MATE-internet-mobile-logo-200x73.png 200w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/MATE-internet-mobile-logo-300x110.png 300w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/MATE-internet-mobile-logo-400x147.png 400w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/MATE-internet-mobile-logo-500x183.png 500w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/MATE-internet-mobile-logo-600x220.png 600w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/MATE-internet-mobile-logo-768x281.png 768w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/MATE-internet-mobile-logo.png 800w\" sizes=\"(max-width: 93px) 100vw, 93px\" \/><\/strong><\/p>\n<p><span data-teams=\"true\"><strong>IBO Support Holiday Operating Hours<\/strong><\/span><\/p>\n<ul>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"><strong>24 December:<\/strong> <\/span><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">8:30 \u2013 2:00 PM AEDT<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"><strong>25 December:<\/strong> <\/span><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Closed<\/span><\/li>\n<li><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">26 December: <\/span><\/strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Closed<\/span><\/li>\n<li><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">29 December: <\/span><\/strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">8:30 \u2013 5:30 PM AEDT<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"><strong>30 December:<\/strong> <\/span><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">8:30 \u2013 5:30 PM AEDT<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"><strong>31 December:<\/strong> <\/span><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">8:30 \u2013 2:00 PM AEDT<\/span><\/li>\n<li><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">1 January: <\/span><\/strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Closed<\/span><\/li>\n<\/ul>\n<p><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Please contact MATE sales team on<\/span><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"> 13 14 13 <\/span><\/strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">for enquiries outside these hours. They are available until 7 PM AEDT each day except public holidays.<\/span><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-4\"><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-53364\" src=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/Alinta_land_colour-800w.png\" alt=\"\" width=\"141\" height=\"34\" srcset=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/Alinta_land_colour-800w-50x12.png 50w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/Alinta_land_colour-800w-200x48.png 200w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/Alinta_land_colour-800w-300x72.png 300w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/Alinta_land_colour-800w-400x97.png 400w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/Alinta_land_colour-800w-500x121.png 500w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/Alinta_land_colour-800w-600x145.png 600w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/Alinta_land_colour-800w-768x185.png 768w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2022\/07\/Alinta_land_colour-800w.png 800w\" sizes=\"(max-width: 141px) 100vw, 141px\" \/><\/strong><\/p>\n<p><strong>Alinta Energy Holiday Operating Hours:<\/strong><\/p>\n<p>Conxxion Dedicated Sales Line (East Coast):<\/p>\n<ul>\n<li><strong>24 December:<\/strong>\u00a08:00 AM \u2013 4:00 PM AEDT<\/li>\n<li><strong>25 December:<\/strong>\u00a0Closed Public Holiday<\/li>\n<li><strong>26 December:<\/strong>\u00a0Closed Public Holiday<\/li>\n<li><strong>29 December: <\/strong>8:00 AM \u2013 5:00 PM AEDT<\/li>\n<li><strong>30 December:<\/strong>\u00a08:00 AM \u2013 5:00 PM AEDT<\/li>\n<li><strong>31 December:<\/strong>\u00a08:00 AM \u2013 5:00 PM AEDT<\/li>\n<li><strong>1 January:<\/strong>\u00a0Closed Public Holiday<\/li>\n<li><strong>2 January<\/strong>: 8:00 AM \u2013 5:00 PM AEDT<\/li>\n<\/ul>\n<p>Western Australian Sales and Support team:<\/p>\n<ul>\n<li><strong>24 December:<\/strong>\u00a08:00 AM \u2013 4:00 PM AWST<\/li>\n<li><strong>25 December:<\/strong>\u00a0Closed Public Holiday<\/li>\n<li><strong>26 December:<\/strong>\u00a0Closed Public Holiday<\/li>\n<li><strong>29 December: <\/strong>8:00 AM \u2013 6:00 PM AWST<\/li>\n<li><strong>30 December:<\/strong>\u00a08:00 AM \u2013 6:00 PM AWST<\/li>\n<li><strong>31 December:<\/strong>\u00a08:00 AM \u2013 6:00 PM AWST<\/li>\n<li><strong>1 January:<\/strong>\u00a0Closed Public Holiday<\/li>\n<li><strong>2 January<\/strong>: 8:00 AM \u2013 6:00 PM AWST<\/li>\n<\/ul>\n<p>During the holiday period, the team will operate with adjusted staffing levels. Normal staffing will resume from <strong>5 January<\/strong>.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-5\"><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-54701\" src=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2023\/01\/logo_amaysim_600x.png\" alt=\"\" width=\"135\" height=\"34\" \/><\/strong><\/p>\n<p><strong>IBO-Related Queries<\/strong><\/p>\n<ul>\n<li>Closed from <strong>22 December to 2 January (inclusive)<\/strong><\/li>\n<\/ul>\n<p><strong>Customer Service &#8211; Mobile<\/strong> <em>(No change to standard hours)<\/em><\/p>\n<ul>\n<li><strong>24 December: <\/strong>9:00 \u2013 6:00 PM AEDT<\/li>\n<li><strong>25 December: <\/strong>10:00 \u2013 6:00 PM AEDT<\/li>\n<li><strong>26 December:<\/strong>10:00 \u2013 6:00 PM AEDT<\/li>\n<li><strong>27 December:<\/strong>10:00 \u2013 5:30 PM AEDT<\/li>\n<li><strong>28 December:<\/strong>10:00 \u2013 5:30 PM AEDT<\/li>\n<li><strong>29 December: <\/strong>9:00 \u2013 6:00 PM AEDT<\/li>\n<li><strong>30 December: <\/strong>9:00 \u2013 6:00 PM AEDT<\/li>\n<li><strong>31 December: <\/strong>9:00 \u2013 6:00 PM AEDT<\/li>\n<li><strong>1 January: <\/strong>10:00 \u2013 6:00 PM AEDT<\/li>\n<li><strong>2 January: <\/strong>9:00 \u2013 6:00 PM AEDT<\/li>\n<\/ul>\n<p><strong>SIM Distribution<\/strong><\/p>\n<ul>\n<li>Operating on <strong>non-public holidays<\/strong>\u00a0only<\/li>\n<li>Please note that services may be <strong>limited<\/strong>\u00a0during this period due to reduced staffing<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-6\"><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-49036\" src=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/revslider\/product-energy-sumo\/logo-sumo-blue-png.png\" alt=\"\" width=\"108\" height=\"29\" srcset=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/revslider\/product-energy-sumo\/logo-sumo-blue-png-50x13.png 50w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/revslider\/product-energy-sumo\/logo-sumo-blue-png-200x54.png 200w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/revslider\/product-energy-sumo\/logo-sumo-blue-png-300x80.png 300w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/revslider\/product-energy-sumo\/logo-sumo-blue-png-400x107.png 400w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/revslider\/product-energy-sumo\/logo-sumo-blue-png-500x134.png 500w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/revslider\/product-energy-sumo\/logo-sumo-blue-png-600x161.png 600w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/revslider\/product-energy-sumo\/logo-sumo-blue-png-768x206.png 768w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/revslider\/product-energy-sumo\/logo-sumo-blue-png-800x215.png 800w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/revslider\/product-energy-sumo\/logo-sumo-blue-png-1024x275.png 1024w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/revslider\/product-energy-sumo\/logo-sumo-blue-png.png 1085w\" sizes=\"(max-width: 108px) 100vw, 108px\" \/><\/strong><\/p>\n<p><strong>IBO Support Holiday Operating Hours<\/strong><\/p>\n<ul>\n<li><strong>24 December: <\/strong>9:00 \u2013 4:30 PM AEDT<\/li>\n<li><strong>25 December: <\/strong>Closed<\/li>\n<li><strong>26 December:<\/strong>Closed<\/li>\n<li><strong>29 December: <\/strong>9:00 \u2013 4:30 PM AEDT<\/li>\n<li><strong>30 December: <\/strong>9:00 \u2013 4:30 PM AEDT<\/li>\n<li><strong>31 December: <\/strong>9:00 \u2013 4:30 PM AEDT<\/li>\n<li><strong>1 January: <\/strong>Closed<\/li>\n<li><strong>2 January: <\/strong>9:00 \u2013 4:30 PM AEDT<\/li>\n<li><strong>5 January: <\/strong>9:00 \u2013 4:30 PM AEDT <em>(normal staffing resumes)<\/em><\/li>\n<\/ul>\n<p>During the holiday period, support services will operate with adjusted staffing levels. Normal staffing will resume from <b>5 January<\/b>.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-7\"><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-55256\" src=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2023\/03\/Honey-Logo-Horizontal-Red.png\" alt=\"\" width=\"97\" height=\"34\" srcset=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2023\/03\/Honey-Logo-Horizontal-Red-50x17.png 50w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2023\/03\/Honey-Logo-Horizontal-Red-200x70.png 200w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2023\/03\/Honey-Logo-Horizontal-Red-300x105.png 300w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2023\/03\/Honey-Logo-Horizontal-Red-400x140.png 400w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2023\/03\/Honey-Logo-Horizontal-Red-500x174.png 500w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2023\/03\/Honey-Logo-Horizontal-Red-600x209.png 600w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2023\/03\/Honey-Logo-Horizontal-Red-768x268.png 768w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2023\/03\/Honey-Logo-Horizontal-Red.png 800w\" sizes=\"(max-width: 97px) 100vw, 97px\" \/><\/strong><\/p>\n<p><strong>IBO-Related Queries<\/strong><\/p>\n<ul>\n<li>Closed from <strong>22 December to 2 January (inclusive)<\/strong><\/li>\n<\/ul>\n<p><strong>Customer Support Line<\/strong><\/p>\n<ul>\n<li><strong>24 December: <\/strong>8:00 \u2013 7:00 PM AEDT<\/li>\n<li><strong>25 December: <\/strong>Closed<\/li>\n<li><strong>26 December:<\/strong>Closed<\/li>\n<li><strong>29 December: <\/strong>8:00 \u2013 7:00 PM AEDT<\/li>\n<li><strong>30 December: <\/strong>8:00 \u2013 7:00 PM AEDT<\/li>\n<li><strong>31 December: <\/strong>8:00 \u2013 7:00 PM AEDT<\/li>\n<li><strong>1 January: <\/strong>Closed<\/li>\n<li><strong>2 January: <\/strong>8:00 \u2013 7:00 PM AEDT<\/li>\n<\/ul>\n<p>During the holiday period, support services will operate with adjusted staffing levels. Normal staffing will resume from <strong>5 January<\/strong>.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-6{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-6 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-6{width:100% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-6{width:100% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-8\"><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-59418\" src=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag.png\" alt=\"\" width=\"125\" height=\"29\" srcset=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag-50x12.png 50w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag-200x47.png 200w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag-300x70.png 300w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag-400x93.png 400w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag-500x116.png 500w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag-600x140.png 600w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag-768x179.png 768w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag-800x186.png 800w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag-1024x238.png 1024w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag-1200x279.png 1200w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag-1536x357.png 1536w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/Colour_No-Tag.png 5466w\" sizes=\"(max-width: 125px) 100vw, 125px\" \/><\/strong><\/p>\n<p><strong>IBO and Customer Support<\/strong><\/p>\n<ul>\n<li><strong>24 December: <\/strong>9:00 \u2013 5:00 PM AEDT<\/li>\n<li><strong>25 December: <\/strong>Closed<\/li>\n<li><strong>26 December:<\/strong>Closed<\/li>\n<li><strong>29 December: <\/strong>9:00 \u2013 5:00 PM AEDT<\/li>\n<li><strong>30 December: <\/strong>9:00 \u2013 5:00 PM AEDT<\/li>\n<li><strong>31 December: <\/strong>9:00 \u2013 5:00 PM AEDT<\/li>\n<li><strong>1 January: <\/strong>Closed<\/li>\n<li><strong>2 January: <\/strong>9:00 \u2013 5:00 PM AEDT<\/li>\n<\/ul>\n<p>During the holiday period, support services will operate with adjusted staffing levels. Normal staffing will resume from <strong>5 January<\/strong>.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-7{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-7 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-7{width:100% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-7{width:100% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-9\"><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-59417\" src=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/NMI_logo_gradient_Purple_RGB.png\" alt=\"\" width=\"105\" height=\"34\" srcset=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/NMI_logo_gradient_Purple_RGB-50x16.png 50w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/NMI_logo_gradient_Purple_RGB-200x65.png 200w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/NMI_logo_gradient_Purple_RGB-300x97.png 300w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/NMI_logo_gradient_Purple_RGB-400x130.png 400w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/NMI_logo_gradient_Purple_RGB-500x162.png 500w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/NMI_logo_gradient_Purple_RGB-600x194.png 600w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/NMI_logo_gradient_Purple_RGB-768x249.png 768w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2024\/12\/NMI_logo_gradient_Purple_RGB.png 800w\" sizes=\"(max-width: 105px) 100vw, 105px\" \/><\/strong><\/p>\n<p><strong>IBO Support Holiday Operating Hours<\/strong><\/p>\n<p>Please note that operating hours may be slightly adjusted on Christmas Eve and New Year\u2019s Eve.<\/p>\n<ul>\n<li><strong>24 December: <\/strong>9:00 \u2013 5:00 PM AEDT (Christmas Eve)<\/li>\n<li><strong>25 December: <\/strong>Closed<\/li>\n<li><strong>26 December:<\/strong>Closed<\/li>\n<li><strong>29 December: <\/strong>9:00 \u2013 5:00 PM AEDT<\/li>\n<li><strong>30 December: <\/strong>9:00 \u2013 5:00 PM AEDT<\/li>\n<li><strong>31 December: <\/strong>9:00 \u2013 5:00 PM AEDT (New Year\u2019s Eve)<\/li>\n<li><strong>1 January: <\/strong>Closed<\/li>\n<li><strong>2 January: <\/strong>9:00 \u2013 5:00 PM AEDT<\/li>\n<\/ul>\n<p><strong>Merchant Services<\/strong><\/p>\n<ul>\n<li><strong>Tyro &amp; Fiserv \u2013 Customer Support<\/strong><br \/>\nCustomer support will continue to operate as normal over the holiday period. Existing merchants will still be able to call and speak with an operator if they require assistance with their terminals.<\/li>\n<li><strong>Tyro, Fiserv &amp; ANZ \u2013 Merchant Onboarding<\/strong><br \/>\nPlease note that application processing and merchant onboarding will pause from <strong>19 December to 5 January<\/strong>due to the end-of-year shutdown.<br \/>\nDuring this time, new merchants will not be boarded. Application processing will resume after <strong>5 January<\/strong>.<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-8{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-8 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-8{width:100% !important;order : 0;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-8{width:100% !important;order : 0;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-10\"><p>If you need assistance outside these hours, please submit your enquiry at\u00a0 <a title=\"https:\/\/www.acnpacific.com\/ibo\/contact\/\" href=\"https:\/\/www.acnpacific.com\/ibo\/contact\/\" data-outlook-id=\"9a6055f1-36e2-4699-b51f-32e07504394a\">www.acnpacific.com\/ibo\/contact<\/a><\/p>\n<p>Thank you for your understanding, and we look forward to supporting you into the new year!<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-9{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-9 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-9{width:100% !important;order : 0;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-9{width:100% !important;order : 0;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":23394,"featured_media":61587,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,49],"tags":[],"class_list":["post-61584","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general-news","category-product-news"],"_links":{"self":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/61584"}],"collection":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/users\/23394"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/comments?post=61584"}],"version-history":[{"count":4,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/61584\/revisions"}],"predecessor-version":[{"id":61605,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/61584\/revisions\/61605"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/media\/61587"}],"wp:attachment":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/media?parent=61584"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/categories?post=61584"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/tags?post=61584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}