{"id":61888,"date":"2026-03-12T10:35:19","date_gmt":"2026-03-11T23:35:19","guid":{"rendered":"https:\/\/www.acnpacific.com\/ibo\/?p=61888"},"modified":"2026-03-12T10:35:19","modified_gmt":"2026-03-11T23:35:19","slug":"conxxion-mobile-app-faqs","status":"publish","type":"post","link":"https:\/\/www.acnpacific.com\/ibo\/conxxion-mobile-app-faqs\/","title":{"rendered":"Conxxion Mobile App FAQs"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h2>General<\/h2>\n<\/div><style type=\"text\/css\">.fusion-accordian  #accordion-61888-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-61888-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-61888-1 .panel-title a{font-size:16px;}.fusion-accordian  #accordion-61888-1 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-61888-1 .panel-title a:hover, #accordion-61888-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #002855;}.fusion-accordian  #accordion-61888-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-61888-1 .panel-title a:hover .fa-fusion-box { background-color: #002855!important;border-color: #002855!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-61888-1\" role=\"tablist\"><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"b4bb7bdc20a4e2217\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-1\" data-target=\"#b4bb7bdc20a4e2217\" href=\"#b4bb7bdc20a4e2217\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">1. What is the new myConxxion Mobile App?<\/span><\/a><\/h4><\/div><div id=\"b4bb7bdc20a4e2217\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The <b>myConxxion Mobile App<\/b> is designed to help you manage and grow your IBO business on the go. Through the App, you can sign up new recruits, track your business activity, recognise team achievements, and access key tools and information.<\/p>\n<p>It\u2019s built to make running your business simpler, faster, and more convenient \u2014 <i>putting your Conxxion business right in your pocket!<\/i><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"6e825586bb2df02b9\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-1\" data-target=\"#6e825586bb2df02b9\" href=\"#6e825586bb2df02b9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2. Where and how do I download the mobile app?<\/span><\/a><\/h4><\/div><div id=\"6e825586bb2df02b9\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>All IBOs will receive an email with instructions on how to access the myConxxion Back Office new systems and download the Mobile App. This email will include:<\/p>\n<ul>\n<li>Your <i>registration link<\/i><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\" data-aria-posinset=\"10\" data-aria-level=\"1\">A <i>unique first-time login code<\/i><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\" data-aria-posinset=\"10\" data-aria-level=\"1\"><i>Step-by-step login instructions<\/i><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\" data-aria-posinset=\"10\" data-aria-level=\"1\">A <i>Mobile App download guide<\/i><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\" data-aria-posinset=\"10\" data-aria-level=\"1\"><i>Training videos<\/i> and <i>support resources<\/i><\/li>\n<\/ul>\n<p>Please follow the instructions in the email to download the app and complete your first-time login.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"80d05a8fb3dace97c\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-1\" data-target=\"#80d05a8fb3dace97c\" href=\"#80d05a8fb3dace97c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">3. What features are included in the Mobile App?<\/span><\/a><\/h4><\/div><div id=\"80d05a8fb3dace97c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The myConxxion Mobile App includes several tools to help you manage and grow your business:<\/p>\n<p><b>Tools<\/b> \u2013 Access marketing and training materials such as the Compensation Plan, product partner resources, news articles, guides and policies. You can also access links to enrol a new IBO and to your Business Website (storefront).<\/p>\n<p><b>Contacts<\/b> \u2013 Add new contacts manually or import contacts from your mobile phone. Once added, you can share marketing materials, training resources, or links such as the IBO enrolment page.<\/p>\n<p><b>Learn<\/b> \u2013 Access training courses, including accreditation training and myConxxion App training.<\/p>\n<p><b>Feed<\/b> \u2013 View notifications and updates, including shared content, reminders, news articles, and product updates.<\/p>\n<p><b>Business<\/b> \u2013 View key business information such as your Downline Reporting, Personal Customer List (PCL), and business calendar.<\/p>\n<p><b>Settings<\/b> \u2013 Manage app preferences, including notification settings, templated messages, clearing cache, and logging out.<\/p>\n<p><b>My Profile<\/b> \u2013 View your account information and achievements, such as promotions and completed accreditation training.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"0da6c4a9ea53792e5\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-1\" data-target=\"#0da6c4a9ea53792e5\" href=\"#0da6c4a9ea53792e5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">4. How do I login to the mobile app?<\/span><\/a><\/h4><\/div><div id=\"0da6c4a9ea53792e5\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>After completing your registration and downloading the app, simply log in using your registered email address and the password you created during setup.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"17880c824ef443544\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-1\" data-target=\"#17880c824ef443544\" href=\"#17880c824ef443544\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">5. Will there be any features on the app that I won\u2019t be able to access yet?<\/span><\/a><\/h4><\/div><div id=\"17880c824ef443544\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>At launch, most key features of the app will be available to help you get started. A few advanced tools or reports may still be in development and will be rolled out over the coming months. We\u2019ll keep you updated as new features become available.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"6ea5274d829639594\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-1\" data-target=\"#6ea5274d829639594\" href=\"#6ea5274d829639594\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">6. Where can I send my feedback?<\/span><\/a><\/h4><\/div><div id=\"6ea5274d829639594\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We welcome your feedback on the new systems, including your experience and any suggestions on how the platform can better support your business.<\/p>\n<p>While <i>some changes may be limited by system capabilities<\/i>, we will review all feedback and continue to make improvements where possible based on suggestions from the field.<\/p>\n<p>You can submit your feedback to the IBO Support Team through the <b>online enquiry form<\/b> at <a href=\"https:\/\/www.acnpacific.com\/ibo\/contact\/\" target=\"_blank\" rel=\"noopener\">www.acnpacific.com\/ibo\/contact<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:2%;margin-bottom:2%;width:100%;\"><\/div><div class=\"fusion-text fusion-text-2\"><h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"20\" data-lineheight=\"30px\"><b>Access &amp; Troubleshooting<\/b><\/h2>\n<\/div><style type=\"text\/css\">.fusion-accordian  #accordion-61888-2 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-61888-2 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-61888-2 .panel-title a{font-size:16px;}.fusion-accordian  #accordion-61888-2 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-61888-2 .panel-title a:hover, #accordion-61888-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #002855;}.fusion-accordian  #accordion-61888-2 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-61888-2 .panel-title a:hover .fa-fusion-box { background-color: #002855!important;border-color: #002855!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-61888-2\" role=\"tablist\"><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"8954a46c1c1192982\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-2\" data-target=\"#8954a46c1c1192982\" href=\"#8954a46c1c1192982\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">7. Why can\u2019t I download the mobile app?<\/span><\/a><\/h4><\/div><div id=\"8954a46c1c1192982\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you\u2019re having trouble downloading the app, please check the following:<\/p>\n<ul>\n<li>Ensure your device meets the <strong>minimum operating system requirements<\/strong>. We support the current OS version on both iOS and Android, as well as the two previous versions.<\/li>\n<li>iOS example: If the current version is iOS 26, we support iOS 26, 25, and 24.<\/li>\n<li>Android example: If the current version is Android 17, we support Android 17, 16, and 15.<\/li>\n<li>This ensures compatibility while allowing most users to access all features smoothly.<\/li>\n<li>Make sure your device has <strong>enough available storage<\/strong> to install the app.<\/li>\n<li>Confirm you are downloading the app from the <strong>official App Store or Google Play Store<\/strong>:<\/li>\n<\/ul>\n<p><b>IOS (App Store):<\/b><\/p>\n<p><a class=\"fusion-no-lightbox\" href=\"https:\/\/apps.apple.com\/us\/app\/conxxion\/id6743632915\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-61891\" src=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-apple-store-300x88.png\" sizes=\"(max-width: 200px) 100vw, 200px\" srcset=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-apple-store-50x15.png 50w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-apple-store-200x59.png 200w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-apple-store-300x88.png 300w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-apple-store-400x118.png 400w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-apple-store-500x147.png 500w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-apple-store-600x177.png 600w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-apple-store.png 692w\" alt=\"\" width=\"200\" height=\"59\" \/><\/a><\/p>\n<p><b>Android (Google Play Store):<\/b><\/p>\n<p><a class=\"fusion-no-lightbox\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.conxxion.io\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-61892\" src=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-google-play-300x88.png\" sizes=\"(max-width: 201px) 100vw, 201px\" srcset=\"https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-google-play-50x15.png 50w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-google-play-200x59.png 200w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-google-play-300x88.png 300w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-google-play-400x117.png 400w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-google-play-500x147.png 500w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-google-play-600x176.png 600w, https:\/\/www.acnpacific.com\/ibo\/wp-content\/uploads\/sites\/4\/2026\/03\/button-google-play.png 692w\" alt=\"\" width=\"201\" height=\"59\" \/><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"c9498f9cfbe516b4e\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-2\" data-target=\"#c9498f9cfbe516b4e\" href=\"#c9498f9cfbe516b4e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> 8. What should I do if I\u2019m unable to access the mobile app?<\/span><\/a><\/h4><\/div><div id=\"c9498f9cfbe516b4e\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you\u2019re having trouble accessing the app, please check the following:<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{\" data-aria-posinset=\"4\" data-aria-level=\"1\">Your <b>account may not yet be fully activated<\/b>. Please allow up to 30 minutes after IBO enrolment for activation to complete.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{\" data-aria-posinset=\"5\" data-aria-level=\"1\">Ensure you are <b>using the same email address and password<\/b> as your myConxxion Back Office login.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{\" data-aria-posinset=\"6\" data-aria-level=\"1\">Your <b>password may be incorrect or expired<\/b>. Use the \u201cForgot Password\u201d option to reset it.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{\" data-aria-posinset=\"7\" data-aria-level=\"1\">Confirm that <b>your Conxxion IBO account is active<\/b>.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{\" data-aria-posinset=\"8\" data-aria-level=\"1\">If there is a <b>hold on your IBO account<\/b>, this may restrict access to the app. Contact the IBO Support Team using their online chat facility via <a href=\"https:\/\/www.acnpacific.com\/ibo\/contact\/\" target=\"_blank\" rel=\"noopener\">www.acnpacific.com\/ibo\/contact<\/a>, or by calling 1300 767 226 between 9AM to 5PM AEST, Monday to Friday (excluding public holidays), to confirm the status of your Conxxion IBO account.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"fbce96eead618373f\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-2\" data-target=\"#fbce96eead618373f\" href=\"#fbce96eead618373f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">9. I\u2019m able to login to myConxxion Back Office but not the mobile app. What should I do?<\/span><\/a><\/h4><\/div><div id=\"fbce96eead618373f\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you can access the myConxxion Back Office but not the Mobile App, try the following:<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\" data-aria-posinset=\"9\" data-aria-level=\"1\">Ensure you are <b>using the latest version<\/b> of the Mobile App. Notifications are usually sent when a new version is available.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\" data-aria-posinset=\"10\" data-aria-level=\"1\"><b>Sign out of the app<\/b> and then log in again.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\" data-aria-posinset=\"11\" data-aria-level=\"1\">If the issue continues, <b>delete the app from your device and reinstall it<\/b> from the App Store or Google Play Store.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"f30ea84b094a10902\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-2\" data-target=\"#f30ea84b094a10902\" href=\"#f30ea84b094a10902\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">10. The mobile app keeps crashing or freezing after opening. What should I do?<\/span><\/a><\/h4><\/div><div id=\"f30ea84b094a10902\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If the app crashes or freezes, try the following steps:<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\" data-aria-posinset=\"9\" data-aria-level=\"1\"><b>Restart<\/b> your mobile device.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\" data-aria-posinset=\"10\" data-aria-level=\"1\"><b>Update the app<\/b> to ensure you are using the latest version.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\" data-aria-posinset=\"11\" data-aria-level=\"1\"><b>Check your device\u2019s operating system<\/b> and make sure it is up to date.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\" data-aria-posinset=\"12\" data-aria-level=\"1\"><b>Reinstall the app<\/b> by deleting it from your device and downloading it again from the App Store or Google Play Store.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"e1638929041c83e92\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-2\" data-target=\"#e1638929041c83e92\" href=\"#e1638929041c83e92\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">11. Who do I contact if some information in the mobile app is missing or is outdated?<\/span><\/a><\/h4><\/div><div id=\"e1638929041c83e92\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Please submit your feedback to the IBO Support Team by completing the <b>online enquiry form<\/b> at <a href=\"https:\/\/www.acnpacific.com\/ibo\/contact\/\">https:\/\/www.acnpacific.com\/ibo\/contact\/#<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"597257c61244cdcff\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-2\" data-target=\"#597257c61244cdcff\" href=\"#597257c61244cdcff\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">12. I\u2019m not receiving some notifications in the mobile app. What should I do?<\/span><\/a><\/h4><\/div><div id=\"597257c61244cdcff\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>To ensure you receive updates and notifications:<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{\" data-aria-posinset=\"9\" data-aria-level=\"1\"><b>Enable notifications<\/b> in both the Mobile App settings and your device settings.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{\" data-aria-posinset=\"10\" data-aria-level=\"1\"><b>Disable battery optimisation or background app restrictions<\/b> on your device, as these can prevent notifications from being delivered.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"15d75349ec9a2fc6d\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-2\" data-target=\"#15d75349ec9a2fc6d\" href=\"#15d75349ec9a2fc6d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">13. I\u2019ve updated my email address and now I\u2019m unable to login to the mobile app. What should I do?<\/span><\/a><\/h4><\/div><div id=\"15d75349ec9a2fc6d\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you\u2019ve updated your email address and cannot log in:<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{\" data-aria-posinset=\"9\" data-aria-level=\"1\"><b>Use your updated email address <\/b>and password when logging in.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{\" data-aria-posinset=\"10\" data-aria-level=\"1\"><b>Log out and log back<\/b> in to the Mobile App.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{\" data-aria-posinset=\"11\" data-aria-level=\"1\">If the issue continues, <b>reinstall the app<\/b> by deleting it from your device and downloading it again.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"acd1b5262ea5a3e66\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-2\" data-target=\"#acd1b5262ea5a3e66\" href=\"#acd1b5262ea5a3e66\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">14. The mobile app is running slow. What should I do?<\/span><\/a><\/h4><\/div><div id=\"acd1b5262ea5a3e66\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If the app feels slow, try the following:<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{\" data-aria-posinset=\"9\" data-aria-level=\"1\"><b>Check your internet connection<\/b> to ensure it is strong and stable.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{\" data-aria-posinset=\"10\" data-aria-level=\"1\"><b>Close other apps<\/b> running in the background to free up device resources.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{\" data-aria-posinset=\"11\" data-aria-level=\"1\"><b>Update the app<\/b> and <b>your device\u2019s operating system<\/b> to the latest versions.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"0e1664f24dc3cf3ca\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-61888-2\" data-target=\"#0e1664f24dc3cf3ca\" href=\"#0e1664f24dc3cf3ca\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">15. I keep getting an error message when accessing the mobile app. What should I do?<\/span><\/a><\/h4><\/div><div id=\"0e1664f24dc3cf3ca\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you encounter an error message, try the following:<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{\" data-aria-posinset=\"9\" data-aria-level=\"1\"><b>Log out and log back in<\/b> to the app.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{\" data-aria-posinset=\"10\" data-aria-level=\"1\"><b>Reinstall the app<\/b> by deleting it and downloading it again from the App Store or Google Play Store.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{\" data-aria-posinset=\"11\" data-aria-level=\"1\">If the issue continues, <b>contact the IBO Support Team and provide<\/b>:<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"13\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"2\">Your <strong>device make, model, and operating system version<br \/>\n<\/strong> <em>(e.g., Apple iPhone 16, iOS 16.3.1) &#8211; to be changed to &#8220;iOS 26, 25, or 24; and Android OS 17, 16, or 15&#8221;<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"13\" data-list-defn-props=\"{\" data-aria-posinset=\"2\" data-aria-level=\"2\">The <b>Mobile App version<\/b> (tap More \u2192 Settings \u2192 Version)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"13\" data-list-defn-props=\"{\" data-aria-posinset=\"3\" data-aria-level=\"2\">A <b>screenshot of the error message<\/b><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Providing this information will help the support team resolve the issue faste<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":23394,"featured_media":61897,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-61888","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-news"],"_links":{"self":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/61888"}],"collection":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/users\/23394"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/comments?post=61888"}],"version-history":[{"count":13,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/61888\/revisions"}],"predecessor-version":[{"id":61917,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/posts\/61888\/revisions\/61917"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/media\/61897"}],"wp:attachment":[{"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/media?parent=61888"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/categories?post=61888"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.acnpacific.com\/ibo\/wp-json\/wp\/v2\/tags?post=61888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}