{"id":62446,"date":"2026-07-23T09:59:09","date_gmt":"2026-07-22T23:59:09","guid":{"rendered":"https:\/\/www.acnpacific.com\/ibo\/?p=62446"},"modified":"2026-07-23T09:59:09","modified_gmt":"2026-07-22T23:59:09","slug":"getting-energy-customer-acquisition-right","status":"publish","type":"post","link":"https:\/\/www.acnpacific.com\/ibo\/getting-energy-customer-acquisition-right\/","title":{"rendered":"Getting Energy Customer Acquisition Right"},"content":{"rendered":"

As an IBO, one of the most important parts of the customer journey is providing accurate information and helping customers understand their energy options. While you can educate customers about available products, answer general questions, and complete an energy comparison, it’s equally important to follow the correct application process.<\/span>\u00a0<\/span><\/p>\n

By understanding and adhering to the requirements for energy referrals, particularly for customers in Victoria, you help safeguard your business, protect your customers, and support Conxxion’s ongoing partnerships with our energy providers. Following the right process ensures we can continue delivering energy services to customers across Australia.<\/span>\u00a0<\/span><\/p>\n

Scenario: Helping a Friend Sign Up for Energy the Right Way<\/span><\/b>\u00a0<\/span><\/h2>\n

One of the easiest ways to grow your Conxxion business is by helping friends and family connect with everyday services they already use. However, when it comes to energy products, there are additional rules that every Independent Business Owner (IBO) must follow\u2014particularly when acquiring Energy customers in Victoria.<\/span>\u00a0<\/span><\/p>\n

Let’s look at an example.<\/span>\u00a0<\/span><\/p>\n

Meet Sarah<\/span><\/b>\u00a0<\/span><\/h3>\n

Sarah is a Conxxion IBO.<\/span>\u00a0<\/span><\/p>\n

While catching up over coffee, her friend Emma mentions that her electricity bills have been increasing and asks whether Conxxion can help.<\/span>\u00a0<\/span><\/p>\n

Sarah explains that Conxxion partners with trusted energy retailers and offers to compare Emma’s current energy plan against the available options. After completing the comparison, Sarah provides Emma with the information she needs so she can decide whether she’d like to proceed.<\/span>\u00a0<\/span><\/p>\n

So far, Sarah is doing exactly the right thing.<\/span>\u00a0<\/span><\/p>\n

What Sarah Can Do<\/span><\/b>\u00a0<\/span><\/h3>\n

Sarah can:<\/span>\u00a0<\/span><\/p>\n