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Cloud Phone Support & FAQs

Your Cloud Phone business service is supplied through our partner, MyNetFone and they are there to help you with your Cloud Phone service.

Whether you would like to check how your service works, upgrade your plan or report an issue, MyNetFone have a team ready to answer your call or receive your request.  Please choose from the list below.

What would you like to do? Contact
Check items or charges on your invoice? Please submit an online request via https://business.mynetfone.com.au/support/contact-accounts

 

 
Report an equipment fault or a problem with your cloud phone service

 

 

 Call 1300 887 899 or submit an online request via https://business.mynetfone.com.au/support/contact-support

 

 
Check the network status (planned or ad-hoc maintenance activities from MyNetFone) View via https://www.mynetfone.com.au/support/Network-Status

 
Manage your service. (e.g. make changes to call routing, add new users and configure settings)

 

 

 Log into https://portal.mynetfone.com.au/

 

 

For FAQs on the ACN Business Cloud Phone features and basic usage please go to https://www.mynetfone.com.au/support/faq/category/66/91

 

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Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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