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Products & Services

ACN partners with leading essential service providers such as Vodafone, Telstra, MyNetFone, ADT, Sphere, Click Energy, 2degrees and nbn™ to ensure our customers have access to the latest products and services, often at exclusive prices.

In Australia, ACN offers a wide range of telecommunications and essential services including Home Phone & Business Cloud Phone, Mobile, Mobile Broadband, Broadband, Energy, Home & Small Business Security and Payment Processing.

In New Zealand, ACN offers telecommunication services including Mobile, Mobile Broadband and Broadband.

ACN bypasses traditional above-the-line advertising outlets and enables our Independent Business Owners to pass savings directly onto our customers.

Australian Residential Services

Mobile Broadband

Australian Business Services

Mobile Broadband

Payment Processing

New Zealand Services

Community support

Together We Can Truly Make A Difference

ACN supports a range of organisations, both on a local and global scale. We focus our efforts on organisations directly impacting children. At ACN we believe that when you impact the life of a child, you do more than just change their day; you change their life.

Every year ACN hosts several International Training Events in cities around the world. At every event, we collect contributions from thousands of generous ACN Independent Business Owners and employees. ACN then matches these contributions dollar-for-dollar.

Ronald McDonald House

Foodbank

ACN & Foodbank Pay Your Bill, Feed the Need Program
There are approximately 1 million children in Australia who sometimes don’t know where their next meal is coming from and, one in seven children go to school each day without having breakfast, missing out on the most important meal of the day¹.

ACN has joined forces with Foodbank and together we have a mission to achieve an Australia without hunger, starting with children and their families.

By becoming an ACN customer and paying your bill each month, you are not only getting great services, you are also helping to feed an Aussie family in need.

So, every time someone becomes an ACN Telecommunications* customer and then every time someone pays their monthly ACN bill for those services, a meal goes to someone who desperately needs it. It’s really that simple.

And remember, these telecommunication services are services you are already using. Only now, you are helping feed families and children in need at the same time. It doesn’t get any simpler or more powerful than that.

¹ Australian Bureau of Statistics, CensusAtSchool Australia (2013) .

Ronald McDonald House Charities

Childhood illness can have a devastating effect on families. On top of the fear and uncertainty come the practicalities of managing the family when a child is away in hospital, often for extended periods of time. In a country as big as Australia, specialist care may be a long way from home and many families simply can’t afford to stay in hotels while their children receive treatment. Even then, the child’s illness often affects much more than their health – it can stop them going to school.

Ronald McDonald House Charities®, provides help and support through a wide range of programs that stretch across the continuum of care – not only accommodation, but also in-hospital support, education programs, health initiatives and financial grants. They are committed to helping seriously ill children and their families across Australia.

In 2008, ACN began working with the Ronald McDonald House Charities® and raises funds for this organisation at various ACN International Events. “We thought we could do the most good by really focusing on a charity that embraced our core value of helping families with children. That led us to Ronald McDonald House Charities,” ACN Chairman and Co-Founder, Robert Stevanovski.

Visit www.rmhc.org.au for more information.

United Way

United Way connects local volunteers with grassroots community organisations in Australia. They focus on making a real difference in three main areas – Education, Health and Income.

In 2012, ACN Pacific staff members started to volunteer their time to personally help those less fortunate. Staff members have supported local communities through cooking and providing meals, completing craft, playing with children, renovating backyards and homes and so much more.

Yalari

Yalari’s Mission is to educate and empower Indigenous children from regional, rural and remote communities to bring about generational change.

In 2005, ACN began working with Yalari by providing their head office with its essential telecommunication services.

When ACN first partnered with Yalari to help it achieve its goals there were just 5 children in the school, today Yalari helps more than 180 children.

Honesty, Integrity, Credibility

“It is our responsibility to make sure that the reputation of this company is a reputation of honesty, integrity and credibility,” said Robert Stephan a former Attorney General. Other members include former Kentucky Attorney General Chris Gorman, former Arizona Attorney General Grant Woods, University of Newcastle Professor Emeritus Dr. Warren Pengilley and the Honourable William P. McKeown, a retired federal court judge in Canada and former chairman of the Canadian Competition Tribunal. Committee member’s study ACN’s practices, products and marketing strategies for compliance with the laws in every state and country in which ACN IBOs operate. In addition, the board reviews the IBO Agreement which every new IBO must sign before starting their ACN business. By signing the agreement, each IBO pledges to act in a lawful, ethical and moral manner and agrees not to make any false or misleading statements. Colleen Jones, ACN’s Global Vice President and General Counsel, works closely with the board to address consumer protection and general issues regarding direct selling. “I think ACN’s plans for the future are part of why we are so concerned about doing it right and part of why we have taken such great pains to distinguish ourselves,” she said. Besides tending to the issues that arise in ACN, members of the Legal Advisory Committee speak to IBOs several times a year at ACN International Events and communicate with them through the company’s quarterly newsmagazine.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.