Forgotten username

For your convenience - you can access MyAccount using your Customer ID, which is your 9 digit account number. Alternatively you can use your MyAccount Username which is an email address, which you will have been notified of via email when we launched MyAccount.
Or if you didn't have a unique email address on your account we will prompt you to create a username when you log into the new MyAccount for the first time.

Forgotten my Customer ID

Please enter your Service ID

Required.

Please enter the Account Holder's date of birth

Required.

Year must be numeric.

Year must be 4 char.

Please enter the Email Address registered to the Account Holder

Required.

Invalid email address.

Required.

Invalid email address.

Email address and Confirmation email have to match!.

Please enter the Post Code of the Account Holder's Address

Required.

Postcode must be numeric.

Postcode must be 4 char.

Forgotten MyAccount Username

Please enter your 9 digit Customer Number found on your Invoice

Required.

Invalid Customer ID.

Please enter the Account Holder's date of birth

Required.

Year must be numeric.

Year must be 4 char.

Please enter the Email Address registered to the Account Holder

Required.

Invalid email address.

Required.

Invalid email address.

Email address and Confirmation email have to match!.

Please enter the Post Code of the Account Holder's Address

Required.

Postcode must be numeric.

Postcode must be 4 char.

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