Complaints

I want to make a complaint

Your feedback is important to us. If there is a problem, you would like to escalate something or you want to pass on other feedback please fill in the form below. If the matter is urgent or you would prefer to talk to us you can always call 1300 881 778 from a landline. It’s also worth sharing that a response to your complaint enquiry received from this page will be provided within 2 business days. Our complaints team is available 7 Days: 8am to 8pm (AEST). We’ll be in touch as soon as we can, that’s our promise to you.
  • Please provide information about your complaint/issue

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