Choosing the best Broadband option for you

ACN offers competitive Broadband plans, including ADSL, nbnTM plus awesome phone bundles. You can find the best options for your address in 2 simple steps.

1. Where is the address you want the service connected?


2. What is the landline phone number at this address?


or

Broadband options for you

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Get UNLIMITED data on new 24 month nbn™ plans with 25/5, 50/20 or 100/40 Mbps speeds. T&C apply – check out the More Information section below for details

Select your contract length

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Get UNLIMITED data on new 24 month nbn™ plans with 25/5, 50/20 or 100/40 Mbps speeds. T&C apply – check out the More Information section below for details

Get UNLIMITED data on new 24 month ADSL plans. T&C apply – check out the More Information section below for details

Your address has been identified as a new development by NBN Co. This means that an additional $300 New Development Charge will be applied to your order by NBN Co.

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Contract Length

Equipment supplied

Contract Length

Important information

ADSL

The legal stuff

ADSL Broadband is a residential grade service supplied to ACN customers in accordance with the terms of the ACN Standard Form of Agreement. You must comply with these terms including our Acceptable Use Policy when using the service. This product is only available to credit approved customers who maintain a telephone service on the same line. Please note that additional phone line connection charges may apply if there is no existing connection to your premises (up to $299.00).

ACN's ADSL Broadband + Phone Bundle Plans deliver high speed broadband and a fixed wire phone service over the Telstra Corporation Limited network. The phone service includes line rental and a phone number enabling you to make and receive phone calls. ACN does not offer Priority Assistance with these services.

Equipment requirements

This service requires an ACN supplied ADSL modem at your address to function. Each connected device must meet the minimum system requirements as specified by the modem or router manufacturer.

Residential grade service

ADSL is a residential grade (best effort) service. This means that if you require Internet access at your address to access online banking, surf the Internet, download content, send and receive email etc., then this product will more than satisfy your needs. ACN does not offer commercial grade services that would include but are not limited to fixed IP addresses, use of your own domain name, 24x7 technical support or guaranteed throughput.

Availability

For technical and commercial reasons ADSL Broadband may not be available in all areas. Service availability maps are indicative only. Not all addresses within the locations specified can be serviced. Please enter your address in step 1 above to find out if you can get an ACN ADSL Broadband Service(s) at your address.

Data usage

Data usage will be accrued in bytes (B) where 1KB = 1000B, 1MB = 1000KB and 1GB = 1000MB and includes both uploads and downloads. Any remaining data does not roll over to the following month and is not transferable. Once the allocated monthly data limit has been reached, the service will be shaped to 256kbps.

Topping up Broadband data

Once your service is active, in MyAccount you can view the amount of data that you have used during your current billing cycle, change your plan or top up your data allowance by purchasing a data pack. This additional data allowance will expire at the end of your next bill cycle. Please note it may take up to 1 hour to take effect.

Upgrading your service

To check if you are eligible to upgrade your existing ACN Broadband service please click here.

To view ACN's latest Broadband offers visit www.acnpacific.com/broadband-plans.

ACN Unlimited* Data and Calls

ACN Unlimited* Data : Available for new to ACN services on 24 month contract ADSL plans and 24 month nbnTM plans with 25/5, 50/20 or 100/40 Mbps speeds. If your address is in an area serviced by nbnTM Fixed Wireless technology the 100/40 Mbps speed is not currently available to you. ACN’s Acceptable Use Policy applies to all plans.

Please review the Critical Information Summary for your selected plan above for exact details of your bundled inclusions.

ACN Unlimited* Calls Inclusions: ACN Pacific offers bundled plans with a range of unlimited calling options including “Unlimited Local and National Calls”, “Unlimited Mobile Calls” and “Unlimited International Calls”. ACN’s Acceptable Use Policy applies to all plans. Please review the Critical Information Summary for your selected plan for exact details of your bundled inclusions.

Broadband Coverage

To check which type of Broadband is available at your address, simply enter your details in steps 1 and 2 above and select “Search” We’ll then display the types of Broadband that you can have at that address.

For more information on which areas have nbn™, view the nbn™ Rollout Plan

We’ve also developed the nbn™ Ninja Address Checker - a helpful tool that allows you to check when your address will be nbn™ ready – 6 to 12 months in advance.

If an address is not serviceable by nbn™, you can register your interest by completing the following form nbn-register-your-interest

International Rates

ADSL + Phone Bundle International Call Rates

International direct-dialled calls are charged in 60 second increments at the per minute rates below.

^ A call connection fee of 39¢ per call applies to each connected call. * Included Unlimited International Calls. ᶲ ACN’s Acceptable Use Policy applies on plans with Unlimited International Call inclusions.

See all ADSL + Phone Bundle International Rates

nbn™ + Voice, Envision and Voice over Internet Calls (VoIP)

See all VoIP International Rates

Global or Satellite Callsong>

See all Global or Satellite (including Immarsat, Iridium, Thurya and EMSAT) Calls

 
 

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Do you have a Fixed Line Phone Service at the property?

Do you have existing Fixed Line Active Service which you would like to transfer to ACN ?
Do you need a new Fixed Line Service?

If you do not have an in-place copper line at your premises, a Telstra technician may be required. The following connection fees may apply.

* If no technician visit is required: $59.00 (inc. GST)
* If a new line is required with a technician visit: $299.00 (inc. GST)
* If an additional new line is required with a technician visit: $179.00 (inc. GST)
* If a line exists, but a technician visit is required: $125.00 (inc. GST)
* If an additional line exists, but a technician visit is required: $75.50 (inc. GST)

Uh-oh, we are unable to port your existing phone number to the VoIP network due to the type of nbnTM technology installed at your location. If you wish to proceed you will be supplied with a new telephone number and will no longer have access to your old number.

This technology issue will be resolved very soon but if you are keen to access these awesome data inclusions on the high speed nbnTM network, please click to continue.

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We need a little more information before we can tell you the options available at your address. Please select one of the options below:

A Naked DSL Broadband service is connected at this address.
A nbnTM Broadband service is connected at this address.
No landline phone or broadband services are connected at this address.

We've checked your details and it looks like your existing service is not on the Telstra network, so we are unable to supply an nbnTM Broadband service to you at the moment. We expect to be able to in the near future so why not register your interest and we'll contact you as soon as the service is available.

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Great, we're just checking your details to find the best Broadband options for your address.

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Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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