Choosing the best Broadband option for you

ACN offers competitive Broadband plans, including ADSL, nbnTM plus awesome phone bundles. You can find the best options for your address.

1. Where is the address you want the service connected?


Broadband options for you

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#Typical evening speed is the typical download speed you can expect during peak busy periods (6:30pm to 11:30pm). ACN is not able to confirm the download speed of your nbn™ connection (including FTTN/FTTB/FTTC and Fixed Wireless access types) until your service is installed and activated on the nbn™ network. If your broadband connection is not capable of supporting your purchased speed tier, we will offer to move your service to a lower speed tier or, offer you an exit from your contract. ACN does not offer the nbn™ 100 speed tier on nbn™ Fibre to the Node, Fibre to the Basement or Fixed Wireless connections.

Please see our Understanding the nbn™ speeds page for more information.
Your address has been identified as a new development by NBN Co. This means that an additional $300 New Development Charge will be applied to your order by NBN Co.
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* Typical Evening Speed is the typical download speed you can expect during peak busy periods (6:30pm to 11:30pm). Availability of ACN speed tiers is subject to confirmation of the actual download speed of your nbn™ service after activation.

ACN does not offer the nbn™ 100 speed tier on fibre to the node, fibre to the basement or fixed wireless connections.

Your modem/router selection:
 
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Included for $0 with your plan on
a 24 month contract term
Select your ACN Digital Phone options:
 
ACN Companion App
Access your ACN Digital Phone Service via a compatible mobile device (access on one device included with your plan)
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Choose your contract term:
 
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A $49 activation fee applies to all new services

Important information

nbn™

ACN nbn™ broadband only and bundled broadband and phone services (“ACN nbn™ Services”) are supplied to customers in accordance with the terms and conditions outlined in the ACN Standard Form of Agreement and the ACN Acceptable Use Policy (www.acnpacific.com/customer-agreements-tariffs). ACN nbn™ services and offers are only available to credit approved customers.

ACN’s nbn™ services are offered as residential grade (best effort) services. This means that if you require Internet access in your home or small business location to access online banking, surf the Internet, download content, send and receive email etc., then the ACN products will more than satisfy your needs. ACN does not offer commercial or business grade nbn™ services that include but are not limited to fixed IP addresses, the use of your own domain name, 24x7 technical support or guaranteed bandwidth, speed or data throughput.

Equipment requirements: An ACN nbn™ service requires an ACN supplied nbn™ compatible modem or router at your address to function correctly and requires a mains power connection to operate the service.

nbn™ Broadband speeds: The actual line speed for an nbn™ service will vary due to many different factors including but not limited to, your nbn™ access technology, device(s) being used, number of users, the type and source of content you access and the Wi-Fi performance achievable in your home or office. Line speeds are not applicable where your service has been slowed/speed limited ('shaped') on an ACN nbn™ service with a monthly data quota. ACN does not offer the nbn™ 100 speed tier on nbn™ Fibre to the Node, Fibre to the Basement or Fixed Wireless connections. Availability of ACN speed tiers is subject to confirmation of the actual line speed of your service after activation. Please see our Understanding the nbn™ speeds page for more information.

Data usage will be accrued in bytes (B) where 1KB = 1000B, 1MB = 1000KB and 1GB = 1000MB and includes both uploads and downloads. Peak and off peak usage is accrued separately. Any remaining data will not roll over to the following month and is not transferable. ACN will send notification emails to the email address you nominated for your ACN nbn™ service when you consume 50%, 85% and 100% of your plan’s data allowance.

Once the allocated monthly data limit for your plan has been reached, the service speed will be shaped to 128kbps. If your service speed is shaped, you may elect to purchase an additional data pack via our online customer service tool, MyAccount. MyAccount allows you to view the amount of data that you have used during your current billing cycle, change your plan or top up your data allowance by purchasing a data pack. This additional data allowance will expire at the end of your next bill cycle and may take up to an hour to take effect.

For more information on Internet data usage, the requirements of various service types and what data inclusions you may require from your service, please see our Estimating your Internet usage requirements page.

nbn™ appointments: If you are connecting to the nbn™ for the first time you may require an nbn™ technician to attend your home or office to activate your ACN nbn™ service. If your address requires an nbn™ technician appointment we will let you know via email and SMS. You will need to ensure someone over the age of 18 is present at the time to provide access to your home or office. If your home or office is in a building, you should ensure that someone is present to provide access to the building communications cabinet or basement.

If you need to reschedule an nbn™ appointment time you will need to contact ACN at least three business day prior to your scheduled appointment date to avoid incurring a $220 rescheduling fee. This fee will also be applied if you or someone over the age of 18 is not present for your scheduled technician appointment.

New development charge: An additional one off $300 “New Development charge” will be applied by nbn™ if your address is identified by NBN Co as being within the site boundary of a new development. You can find more information on this charge and when it applies here.

* NBN Promotions

Turbo Speed promotion : ACN Pacific is offering customers who sign up to an ACN Value Broadband, ACN Value Bundle or ACN Ultimate Bundle plan, an upgrade of their broadband speed tier to the nbn™ 50 speed tier for a 24 month period for no additional charge. This offer is not available on nbn™ Fixed Wireless services and is subject to confirmation of the actual nbn™ line speed capability, once a service is activated.

The nbn™ 50 promotion offer extended until further notice.

Premium WiFi modem promotion : ACN Pacific is offering customers who sign up a 24 months contract of an ACN Value Broadband or ACN Value Bundle, the ACN Premium WiFi modem for no additional charge.

The Premium WiFi modem offer extended until further notice.

 

Broadband Coverage

To check which type of Broadband is available at your address, simply enter your details in steps 1 and 2 above and select “Search” We’ll then display the types of Broadband that you can have at that address.

For more information on which areas have nbn™, view the nbn™ Rollout Plan

We’ve also developed the nbn™ Ninja Address Checker - a helpful tool that allows you to check when your address will be nbn™ ready – 6 to 12 months in advance.

If an address is not serviceable by nbn™, you can register your interest by completing the following form nbn-register-your-interest

International Rates

ACN Unlimited* Data and Calls

Unlimited* Data Inclusions: ACN Pacific offers standalone and bundled plans with unlimited data inclusion. ACN’s Acceptable Use Policy applies to all plans.

Unlimited* Calls Inclusions: ACN Pacific offers bundled plans with a range of unlimited calling options including “Unlimited Local and National Calls”, “Unlimited Mobile Calls” and “Unlimited International Calls”. ACN’s Acceptable Use Policy applies to all plans.

Please review the Critical Information Summary for your selected plan above for exact details of your bundled inclusions.

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Do you have a Fixed Line Phone Service at the property?

Do you have existing Fixed Line Active Service which you would like to transfer to ACN ?
Do you need a new Fixed Line Service?

If you do not have an in-place copper line at your premises, a Telstra technician may be required. The following connection fees may apply.

* If no technician visit is required: $59.00 (inc. GST)
* If a new line is required with a technician visit: $299.00 (inc. GST)
* If an additional new line is required with a technician visit: $179.00 (inc. GST)
* If a line exists, but a technician visit is required: $125.00 (inc. GST)
* If an additional line exists, but a technician visit is required: $75.50 (inc. GST)

Uh-oh, we are unable to port your existing phone number to the VoIP network due to the type of nbnTM technology installed at your location. If you wish to proceed you will be supplied with a new telephone number and will no longer have access to your old number.

This technology issue will be resolved very soon but if you are keen to access these awesome data inclusions on the high speed nbnTM network, please click to continue.

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We need a little more information before we can tell you the options available at your address. Please select one of the options below:

A Naked DSL Broadband service is connected at this address.
A nbnTM Broadband service is connected at this address.
No landline phone or broadband services are connected at this address.

We've checked your details and it looks like your existing service is not on the Telstra network, so we are unable to supply an nbnTM Broadband service to you at the moment. We expect to be able to in the near future so why not register your interest and we'll contact you as soon as the service is available.

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Great, we're just checking your details to find the best Broadband options for your address.

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ACN nbn™ Speed Tiers

Speed tier options

ACN offers a range of access speed tiers to suit the way you use the Internet:

  • Basic Speed: offers 10Mpbs typical evening speed*
  • Boost Speed:  offers 20Mpbs typical evening speed*
  • Turbo Speed:  offers 40Mpbs typical evening speed*
  • Max Speed: offers 80Mpbs typical evening speed*

nbn™ 50 (Turbo Speed) promotion

ACN Pacific is offering customers who take a ACN Value Broadband, ACN Value Bundle or ACN Ultimate Bundle plan from 10th March 2018, an upgrade of their broadband speed tier to nbn™ 50 speed tier for a 12-month period for no additional charge. This offer is not available on nbn Fixed Wireless services and is subject to confirmation of the actual nbn™ download speed capability, once a service is activated. At the end of the 12-month period, customers will be automatically downgraded to nbn™ 25 speed tier. Customers can maintain the nbn™ 50 speed tier by requesting a speed upgrade via My Account.
The nbn™50 promotion offer ends 31 October 2018.

^Factors that could affect your nbn™ connection speeds

The download speed of an nbn™ service will vary due to many different factors including but not limited to, your nbn™ access technology, device(s) being used, number of users, the type and source of content you access and the WiFi performance achievable in  your home or office. Connection speeds FTTN, FTTB and FTTC services can also be limited during the Coexistence Period and as a result will generally provide slower download and upload speeds. 

For more information on these and other factors that impact download speed for nbn™ services, please click here

Upgrading and downgrading your speed tier

You can upgrade or downgrade your speed tier via MyAccount. You may only change your speed tier once per billing cycle.

Your upgraded speed tier will be applied within 2 business days of submission through MyAccount. Your new speed tier will be billed in advance from your next bill cycle date.

You may downgrade your speed tier to the lowest speed offered on your plan. Your downgraded speed will commence upon your next billing cycle date. You may only downgrade your speed tier twice during a 12 month period.

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ACN nbn™ Modem/Router

Sign up to a 24 month contract on any of our nbn™ plans and we’ll throw in a standard Wi-Fi modem or router plus delivery for FREE.

If you prefer a shorter 12 month contract, simply pay a one-off $40 for a standard Wi-Fi modem or router plus $13.95 delivery.

Our standard range of modems/routers include:

TP Link TD-W9970 Modem/Router

Available on: Fibre to the Node (FTTN), Fibre to the Curb (FTTC) and Fibre to the Basement (FTTB) nbn™ services

TP-Link TL-WR841N Router

Available on: Fibre to the Premises (FTTP), Fixed Wireless (FW) and Hybrid Fibre Coaxial (HFC) nbn™ services

Our Premium range of modems/routers include:

Premium WiFi modem details

Available on all nbn™ technologies

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nbn™ bundle phone options

All ACN nbn™ bundle plans include single device access to ACN Companion – an app which allows you to extend the benefits of your nbn™ bundle call inclusions (including unlimited calls) to your mobile. A second device can be added for only $5.00 per month.

Benefits of ACN Companion:

The ACN Companion App can be downloaded from the App Store or Google Play. You must have a compatible device to use ACN Companion. To see if your device is compatible click here.

Please note ACN Companion is not a fixed line replacement service and certain call types may not be available including ‘000’ calls. We recommend you purchase an ACN Phone Adaptor (included on the ACN Ultimate Bundle) if you require a replacement fixed line service.

ACN Phone Adaptor

Sign up to our Ultimate bundle plan on a 24 month term and we throw in a Premium modem which has a built in ACN Phone adaptor.

Sign up to our Ultimate bundle plan on a 12 month term and we’ll throw in an ACN Phone Adaptor for FREE. If you prefer one of our other bundle plans, you have the option of purchasing the ACN Phone Adaptor for an additional $20.00.

Our simple adaptor enables high-quality calls through your broadband service using your existing analogue or digital cordless home phone. The adaptor is super easy to set up and will require the use of one of your spare modem/router LAN ports.

Unlike traditional telephone services, the ACN Phone Adaptor does not function in the event of a power disruption/failure or an Internet outage. If there is an interruption to the power supply, the service, including ‘000’ dialling will not function until power is restored.

ACN’s Digital Phone Service (via ACN Companion or the ACN Phone Adaptor) is not suitable if you are a customer with a serious illness or life threatening condition, if you require disability services, if you have a back-to-base home alarm system or if you require an uninterrupted phone line.

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ACN nbn™ Contract Terms

ACN offers two contract terms to suit your needs:

24 month

12 month

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ACN Pacific is offering customers who sign up to an ACN Value Broadband, ACN Value Bundle or ACN Ultimate Bundle plan from 10 March 2018, an upgrade of their broadband speed tier to the nbn™ 50 speed tier for a 12 month period for no additional charge.

This offer is not available on nbn™ Fixed Wireless services and is subject to confirmation of the actual nbn™ line speed capability, once a service is activated. At the end of the 12 month period, customers will be automatically downgraded to the nbn™ 25 speed tier. Customers can maintain the nbn™ 50 speed tier by requesting a speed upgrade via MyAccount.

The nbn™ 50 promotion offer ends 31 October 2018.

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