IndiPendant

Choose Sumo for your home or small business

Switch to Sumo for energy plans to suit your needs. Choose from a range of ACN-exclusive plans, score better rates by setting up direct debit, or opt to receive your bills by email or post. See services, rates and special offers available to you!
Why switch to Sumo?

  • No lock-in contracts and exit fees
  • Australian-owned and operated
  • Choice of email or paper bills
  • Rated ‘Excellent’ for customer service based on 1,186 reviews on Trustpilot1

1Rating current as at 28 October 2020 on au.trustpilot.com/review/www.sumo.com.au

Why Sumo?

Australian owned
You can be sure that you are dealing with people who get you

Our best prices
Sumo works hard to give you the most competitive prices they can

No lock-in contracts
Sumo knows customers love flexibility, so enjoy the freedom that comes with no lock-in contacts

Growing gas network
Australia’s ever-growing gas network gives Sumo access to reliable and plentiful gas

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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