What happens if I exhaust my data allocation mid billing cycle?
Customers on the standard ACN ADSL plans (ADSL Essential, Family, Max, Super, or Gigantic) who exhaust their data allocation will have their DSL speed reduced to 128k speed until the 1st of the following month (next billing cycle).
Customers on any of the ADSL Plus Plans (ADSL Essential Plus, Family Plus, Max Plus, Super Plus, or Gigantic Plus) who exhaust their data allowance will be charged $2.00 per GB or part thereof of their excess usage
ACN will send out email notifications to all ACN ADSL customers notifying you at 50%, 85% and 100% so you are aware of your usage and any additional charges you may receive.
If you don’t receive these emails, we may not have the correct email address for you- Please contact Customer Service to update your email address via the Contact Us page here.