ACN Companion Terms and Conditions
1. These terms and conditions (“Terms”) govern your subscription to the ACN Companion application (“App”) and use of ACN’s services by means of the App. In these Terms, “ACN”, “we”, “us”, “our” refers to ACN Pacific Pty Limited (ABN 85 108 535 708).
2. A single Companion subscription is included on ACN Basic, Value & Ultimate Bundles. An additional subscription on ACN Basic, Value & Ultimate Bundles and ACN Companion for all other applicable plans is charged at $5.00 including GST per month or part thereof. Unless you cancel your subscription before your monthly renewal date, your subscription will continue unless cancelled. There is no refund if you cancel your subscription during a month. ACN reserves the right to change the monthly charge on prior notice to you.
3. Your use of the App is subject to the terms and conditions you confirmed when you loaded the App.
4. ‘000’ dialing is not available from the App. Use of the App to make and receive phone calls is not suitable if you are a customer with a serious illness or life threating condition, if you require disability services, if you have a back to base alarm system or if you require an uninterrupted phone line.
5. When you use the App to make and receive phone calls, the following conditions apply to your usage:
a) ACN’s Acceptable Use Policy applies;
b) your usage is applied to the ACN phone plan relevant to the ACN service for which you are signed up – please refer to the charges for that service if you need more details;
c) calls made are tolled and charged as though the call originated from the registered address of your service (as provided by you when you signed up for the service);
d) your usage of the App to make and receive phone calls uses your phone’s data connection therefore you may be liable to your mobile service provider for data usage charges (including additional roaming charges).
6. If your registered device is lost or stolen, or you want to upgrade your device to another model, you may continue using Companion by de-registering your current registered device and then downloading and installing the Application on a new different device. Please note, you may only de-register and register one additional device in any calendar month.