Current Critical Information Summaries

Use the search function to reduce the list of possible Critical Information Summaries displayed.  Valid search options are Product, Plan name, Plan ID.

Product
Plan name Critical Information Summary Valid From
ADSL Starter ADSL 100GB - Metro Critical Information Summary - Starter ADSL 100GB - Metro 13-Jul-2017
ADSL Starter ADSL 100GB - Regional Critical Information Summary - Starter ADSL 100GB - Regional 13-Jul-2017
ADSL Super ADSL 500GB - Metro Critical Information Summary - Super ADSL 500GB - Metro 13-Jul-2017
ADSL Super ADSL 500GB - Regional Critical Information Summary - Super ADSL 500GB - Regional 13-Jul-2017
ADSL Mega ADSL 1,000GB - Metro Critical Information Summary - Mega ADSL 1,000GB - Metro 13-Jul-2017
ADSL Mega ADSL 1,000GB - Regional Critical Information Summary - Mega ADSL 1,000GB - Regional 13-Jul-2017
ADSL Bundle Starter Bundle 100GB - Metro Critical Information Summary - Starter Bundle 100GB - Metro 13-Jul-2017
ADSL Bundle Super Bundle 500GB - Metro Critical Information Summary - Super Bundle 500GB - Metro 13-Jul-2017
ADSL Bundle Mega Bundle 1,000GB - Metro Critical Information Summary - Mega Bundle 1,000GB - Metro 13-Jul-2017
ADSL Bundle Mega Bundle Unlimited - Metro Critical Information Summary - Mega Bundle Unlimited - Metro 13-Jul-2017
ADSL Bundle Mega ADSL Unlimited - Metro Critical Information Summary - Mega ADSL Unlimited - Metro 13-Jul-2017
ADSL Bundle Mega ADSL Unlimited - Regional Critical Information Summary - Mega ADSL Unlimited - Regional 13-Jul-2017
ADSL Bundle Starter Bundle Critical Information Summary - Starter Bundle 01-May-2016
ADSL Bundle Super Bundle Critical Information Summary - Super Bundle 01-May-2016
ADSL Bundle Mega Bundle Critical Information Summary - Mega Bundle 01-May-2016
NBN ACN Basic Broadband Critical Information Summary - ACN Basic Broadband 14-Dec-2017
NBN ACN Value Broadband Critical Information Summary - ACN Value Broadband 14-Dec-2017
NBN ACN Basic Bundle Critical Information Summary - ACN Basic Bundle 14-Dec-2017
NBN ACN Value Bundle Critical Information Summary - ACN Value Bundle 14-Dec-2017
NBN ACN Ultimate Bundle Critical Information Summary - ACN Ultimate Bundle 14-Dec-2017
Voice Connect 30 Critical Information Summary - Connect 30 10-Oct-2016
Voice Connect 45 Critical Information Summary - Connect 45 10-Oct-2016
Voice Connect 55 Critical Information Summary - Connect 55 10-Oct-2016
Voice Connect 65 Critical Information Summary - Connect 65 10-Oct-2016
VoIP Talk 10 Critical Information Summary - Talk 10 08-Aug-2017
VoIP Talk 19 Critical Information Summary - Talk 19 08-Aug-2017
VoIP Talk 29 Critical Information Summary - Talk 29 08-Aug-2017
VoIP ACN Basic Bundle - Voice Critical Information Summary - ACN Basic Bundle - Voice 14-Aug-2017
VoIP ACN Value Bundle - Voice Critical Information Summary - ACN Value Bundle - Voice 14-Aug-2017
VoIP ACN Ultimate Bundle - Voice Critical Information Summary - ACN Ultimate Bundle - Voice 14-Aug-2017

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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