Current Critical Information Summaries

Use the search function to reduce the list of possible Critical Information Summaries displayed.  Valid search options are Product, Plan name, Plan ID.

Product
Plan name Critical Information Summary Valid From
ADSL Starter ADSL 100GB - Metro 5138 Critical Information Summary - Starter ADSL 100GB - Metro 13-Jul-2017
ADSL Starter ADSL 100GB - Regional 5139 Critical Information Summary - Starter ADSL 100GB - Regional 13-Jul-2017
ADSL Super ADSL 500GB - Metro 5140 Critical Information Summary - Super ADSL 500GB - Metro 13-Jul-2017
ADSL Super ADSL 500GB - Regional 5141 Critical Information Summary - Super ADSL 500GB - Regional 13-Jul-2017
ADSL Mega ADSL 1,000GB - Metro 5142 Critical Information Summary - Mega ADSL 1,000GB - Metro 13-Jul-2017
ADSL Mega ADSL 1,000GB - Regional 5143 Critical Information Summary - Mega ADSL 1,000GB - Regional 13-Jul-2017
ADSL Bundle Super Bundle 500GB - Regional 5135 Critical Information Summary - Super Bundle 500GB - Regional 17-Apr-2019
ADSL Bundle Mega Bundle Unlimited - Regional 5145 Critical Information Summary - Mega Bundle Unlimited - Regional 17-Apr-2019
ADSL Bundle Mega Bundle 1,000GB - Regional 5137 Critical Information Summary - Mega Bundle 1,000GB - Regional 24-Apr-2019
ADSL Bundle Starter Bundle 100GB - Regional 5133 Critical Information Summary - Starter Bundle 100GB - Regional 29-Apr-2019
ADSL Bundle Starter Bundle 100GB - Metro 5132 Critical Information Summary - Starter Bundle 100GB - Metro 13-Jul-2017
ADSL Bundle Super Bundle 500GB - Metro 5134 Critical Information Summary - Super Bundle 500GB - Metro 13-Jul-2017
ADSL Bundle Mega Bundle 1,000GB - Metro 5136 Critical Information Summary - Mega Bundle 1,000GB - Metro 13-Jul-2017
ADSL Bundle Mega Bundle Unlimited - Metro 5144 Critical Information Summary - Mega Bundle Unlimited - Metro 13-Jul-2017
ADSL Bundle Mega ADSL Unlimited - Metro 5146 Critical Information Summary - Mega ADSL Unlimited - Metro 13-Jul-2017
ADSL Bundle Mega ADSL Unlimited - Regional 5147 Critical Information Summary - Mega ADSL Unlimited - Regional 13-Jul-2017
ADSL Bundle DMN 100GB Phone Plan 20081 Critical Information Summary - DMN 100GB Phone Plan 01-May-2014
ADSL Bundle DMN 250GB Phone Plan 20083 Critical Information Summary - DMN 250GB Phone Plan 01-May-2014
ADSL Bundle DMN Connect 54 20163 Critical Information Summary - DMN Connect 54 06-Jan-2015
ADSL Bundle DMN Connect (with 50GB Bundle) 20165 Critical Information Summary - DMN Connect (with 50GB Bundle) 06-Jan-2015
ADSL Bundle DMN Connect (with 250GB Bundle) 20167 Critical Information Summary - DMN Connect (with 250GB Bundle) 06-Jan-2015
ADSL Bundle Starter Bundle 20168 Critical Information Summary - Starter Bundle 01-May-2016
ADSL Bundle DMN Starter Bundle 20169 Critical Information Summary - DMN Starter Bundle 01-May-2016
ADSL Bundle Super Bundle 20170 Critical Information Summary - Super Bundle 01-May-2016
ADSL Bundle DMN Super Bundle 20171 Critical Information Summary - DMN Super Bundle 01-May-2016
ADSL Bundle Mega Bundle 20172 Critical Information Summary - Mega Bundle 01-May-2016
ADSL Bundle DMN Mega Bundle 20173 Critical Information Summary - DMN Mega Bundle 01-May-2016
NBN ACN Basic Broadband 30096 Critical Information Summary - ACN Basic Broadband 14-Dec-2017
NBN ACN Value Broadband 30097 Critical Information Summary - ACN Value Broadband 14-Dec-2017
NBN ACN Basic Bundle 30098 Critical Information Summary - ACN Basic Bundle 14-Dec-2017
NBN ACN Value Bundle 30099 Critical Information Summary - ACN Value Bundle 14-Dec-2017
NBN ACN Ultimate Bundle 30100 Critical Information Summary - ACN Ultimate Bundle 14-Dec-2017
NBN Bundle ACN Value Bundle 30105 Critical Information Summary - ACN Value Bundle 15-Oct-2018
NBN Bundle ACN Ultimate Bundle 30108 Critical Information Summary - ACN Ultimate Bundle 15-Oct-2018
NBN Bundle ACN Ultimate Bundle 30107 Critical Information Summary - ACN Ultimate Bundle 15-Oct-2018
NBN Bundle ACN Value Bundle 30106 Critical Information Summary - ACN Value Bundle 15-Oct-2018
NBN Bundle ACN 2019 NBN Basic 30101 Critical Information Summary - ACN 2019 NBN Basic 16-Apr-2019
NBN Bundle ACN 2019 NBN Value 30102 Critical Information Summary - ACN 2019 NBN Value 16-Apr-2019
NBN Bundle ACN 2019 Value Bundle 30103 Critical Information Summary - ACN 2019 Value Bundle 16-Apr-2019
NBN Bundle ACN 2019 Ultimate Bundle 30104 Critical Information Summary - ACN 2019 Ultimate Bundle 16-Apr-2019
Voice DMN Home Classic 20002 Critical Information Summary - DMN Home Classic 01-Apr-2011
Voice DMN Home Extra 20061 Critical Information Summary - DMN Home Extra 01-Jan-2013
Voice DMN Home Freedom 20071 Critical Information Summary - DMN Home Freedom 01-Jan-2014
Voice Connect 30 20174 Critical Information Summary - Connect 30 10-Oct-2016
Voice Connect 45 20176 Critical Information Summary - Connect 45 10-Oct-2016
Voice Connect 55 20178 Critical Information Summary - Connect 55 10-Oct-2016
Voice Connect 65 20180 Critical Information Summary - Connect 65 10-Oct-2016
Voice DMN Small Business Classic 20502 Critical Information Summary - DMN Small Business Classic 01-Apr-2011
Voice DMN Small Business Freedom 20571 Critical Information Summary - DMN Small Business Freedom 01-Jan-2014
Voice DMN Small Business Essential 20601 Critical Information Summary - DMN Small Business Essential 01-Jan-2013
Voice DMN Small Business Extra 20611 Critical Information Summary - DMN Small Business Extra 01-Jan-2013
VoIP Talk 10 7070 Critical Information Summary - Talk 10 08-Aug-2017
VoIP Talk 19 7071 Critical Information Summary - Talk 19 08-Aug-2017
VoIP Talk 29 7072 Critical Information Summary - Talk 29 08-Aug-2017
VoIP ACN Basic Bundle - Voice 7077 Critical Information Summary - ACN Basic Bundle - Voice 14-Aug-2017
VoIP ACN Value Bundle - Voice 7078 Critical Information Summary - ACN Value Bundle - Voice 14-Aug-2017
VoIP ACN Ultimate Bundle - Voice 7079 Critical Information Summary - ACN Ultimate Bundle - Voice 14-Aug-2017

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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