EnergyAustralia – Payment Fees

Effective June 2017
Billing and payment method Fee
Bill via mail $1.69
Bill via eBill No fee
Bill via BPAY View No fee
Direct Debit from Cheque or Savings account No fee
Direct Debit from a Visa, Mastercard, or American Express No fee
BPAY from Cheque or Savings Account No fee
BPAY from Visa or Mastercard 0.36%
BPAY from American Express 1.5%
Centrelink – CentrePay No fee
Pay via EnergyAustralia website – Visa / Mastercard 0.36%
Pay via EnergyAustralia website – American Express 1.5%
Pay via phone with Visa / Mastercard 0.36%
Pay via phone with American Express 1.5%
Pay in person @ AusPost with cheque $1.91
Pay in person @ AusPost with cash $1.91
Pay online @ AusPost with Visa / Mastercard 0.36%
Pay online @ AusPost with American Express 1.5%
Pay with cheque via post No fee

 

Exemptions apply for:

  • All Concession card holders, including Pensioners
  • All Hardship customers
  • All Victorian customers on a Standing Offer Tariff
  • All Queensland customers on a Standing Offer Tariff
  • All account on a final strategy (Debt Sale, Debt Write-off, Mercantile)

Exempt from paper bill fees, but payment fees still apply:

  • All visually impaired customers
  • All Priority Business and Major Builders
  • Small / Medium Enterprise customers with greater than 5 accounts

Exempt from payment fees, but paper bill fees are still applicable:

  • All customers receiving their final bill.

 

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

×
Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

×
Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

×