IBO Enquiries

  • Please complete the details below to help us allocate your customer points correctly

  • IBO Details

  • Your Customer's Details

    The following customer information is contained in the emails sent by Vodafone to the customer. Please use this form to raise a query about a single Mobile or Mobile Broadband service ordered. If a Vodafone order was submitted for more than one mobile service, please submit a separate enquiry form for each service.

  • Drop files here or
    Accepted file types: jpg, jpeg, gif, png, pdf, doc, docx.
    • Please upload additional information to support your missing claim application.

    • The Vodafone Order Number is typically in one of the following formats: "2-xxxxxxxxxxx", "VFxxxxxxxxx" or "UPxxxxxxxxx"
    • This is the customer's mobile number supplied by Vodafone to the customers when they are not porting an existing number.
    • This is the customer's existing number with their previous service provider that they will or have ported across to Vodafone.

    Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.