IBO Enquiries

  • Please complete the details below to help us allocate your customer points correctly.
    For Vodafone nbn™ claiming missing customers - click here.

  • IBO Details

  • Your Customer's Details

    The following customer information is contained in the emails sent by Vodafone to the customer. Please use this form to raise a query about a single Mobile or Mobile Broadband service ordered. If a Vodafone order was submitted for more than one mobile service, please submit a separate enquiry form for each service.

  • Drop files here or
    Accepted file types: jpg, jpeg, gif, png, pdf, doc, docx.
    Please upload additional information to support your missing claim application.
    Examples:
    • - Order confirmation screenshot or email from Vodafone
    • - Screenshots of browser history with the matching order date
    • - Phone log history showed your customer called web affiliate team on 1300365898 with matching order date. Or attach copy of the invoice or screenshot of call logs history in the phone.

  • The Vodafone Order Number is typically in one of the following formats: "2-xxxxxxxxxxx", "VFxxxxxxxxx" or "UPxxxxxxxxx"
    • - Customer can get the online order number via confirmation screen after ordering or via order confirmation email.
    • - Customer can request for the order confirmation number at the end of the call if processed via ACN web affiliate number 1300 365 898.
  • This is customer's temporary mobile number supplied by Vodafone for a brand new service and for new to Vodafone customers when they place their order. For an existing Vodafone customer upgrading their service, this is their mobile phone number.
  • This is the customer's existing number with their previous service provider that they will or have ported across to Vodafone.
  • Providing customer account pin number helps ACN identify the service and allocate the service back to IBOs more quickly.

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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