IBO Enquiries

  • Please complete the details below to help us allocate your customer points correctly

  • IBO Details

  • Your Customer's Details

    The following customer information is contained in the emails sent by Vodafone to the customer. Please use this form to raise a query about a single Mobile or Mobile Broadband service ordered. If a Vodafone order was submitted for more than one mobile service, please submit a separate enquiry form for each service.

  • Drop files here or
    Accepted file types: jpg, jpeg, gif, png, pdf, doc, docx.
    • Please upload additional information to support your missing claim application.

    • The Vodafone Order Number is typically in one of the following formats: "2-xxxxxxxxxxx", "VFxxxxxxxxx" or "UPxxxxxxxxx"
    • This is the customer's mobile number supplied by Vodafone to the customers when they are not porting an existing number.
    • This is the customer's existing number with their previous service provider that they will or have ported across to Vodafone.
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    Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

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