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  5. Does ACN charge a connection fee for Broadband services?

Does ACN charge a connection fee for Broadband services?

If you are transferring an existing Broadband service to ACN or require ACN to connect a new Broadband service for you at your address a $80 connection fee applies.

Please note ACN ADSL plans require a traditional fixed wire phone line with either Telstra, a Telstra Wholesale reseller or ACN. If you don’t have an existing connection, you will need to have one connected. A fixed wire phone line connection fee between $59 and $240 (inc. GST) applies for the installation of a new phone line may apply. Eligibility for a new phone line is dependent on the current infrastructure at your exchange and premises.
To have a Naked DSL plan you must have a traditional Telstra or ACN fixed wire phone line at your premises but it does not have to be active. Please note that if you have an existing connected phone service and apply for Naked DSL, your fixed wire phone line will be disconnected automatically. If you want to keep your phone service connected, we suggest you order one of our Home or Small Business ADSL + Phone Bundles instead. If ACN determines that infrastructure into your property doesn’t exist and/or requires work to be carried out for a Broadband connection to take place, we will contact you over the phone to discuss your options.
To view our Broadband plans please click here.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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