Search the ACN Knowledge Base for answers to your questions or to troubleshoot problems

  1. Home
  2. Knowledge Base
  3. ADSL
  4. Frequently Asked Questions
  5. Issues contributing to ADSL Broadband availability at your address

Issues contributing to ADSL Broadband availability at your address

Here are a few reasons that are outside ACN’s control that will contribute to Broadband being available at your address.

a) Availability of ADSL ports in your local exchange

There must be an available ADSL port at your local exchange in order for you to obtain ADSL at your premises. If there are no ports available at the time of your application you can continue to check your service availability via our Broadband Availability checker.

b) Exchange compatibility

Not all exchanges are equipped to provide the same technology. If you are living in a location where only ADSL1 is available, we can only offer you an ADSL1 service, similarly if nbn™ is available in your area then we can only offer you nbn™ Broadband. To find out which Broadband plans are available to you please enter your address on our Broadband page.

c) The distance from your local exchange

The distance between the exchange and your property determines whether we can provide an ADSL connection to you. If we determine that you are too far away and may have issues with your internet connection such as drop outs and slow speeds, we will contact you over the phone to discuss your options.

d) Your internal infrastructure

Some customers in different areas may not have the infrastructure for ADSL. Instead you might have Hybrid Fibre Coaxial (HFC) Cable or Optic Fibre (e.g. nbn™). If you are currently a cable customer and wish to have ADSL you will be required to connect a telephone line which can cost up to $240.00 depending on the installation required.

 

Related Articles

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

×
Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

×
Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

×