What are the conditions of ACN’s modem equipment Warranty?
ACN warrants your modem (“Product”) to be free from defects in design, materials and workmanship at the time of its original purchase by you. The Warranty is valid for a period of 24 months (“Warranty Period”) from the original purchase of the Product.
If during the Warranty Period, this Product fails to operate under normal use and service, due to defects in design, materials or workmanship, ACN or the manufacturer will either repair or replace, at ACN’s or the manufacturer’s option, the Product in accordance with the conditions stipulated herein.
ACN reserves the right to charge a handling fee if a returned Product is found not to be under Warranty according to the conditions below.
This Warranty does not cover mechanical damage caused by misuse, abuse, impact or accident, or damage caused by liquids, lightning, power surges (ACN recommends you obtain surge protection for your electricity supply), theft, or heat damage sustained from the stacking of electrical equipment on or in close proximity to the Product.
This Warranty does not cover you changing your mind about purchasing the Product. The Warranty is not transferable, nor does the Warranty period recommence upon receipt of any replacement unit sent to you by ACN or the equipment manufacturer. If you hack the firmware or software installed with the Product or if you tamper with security seals or remove and service covers on the equipment, ACN will consider this Warranty voided. The Warranty does not cover any computer viruses obtained from your use of the Product or ACN services. This Warranty does not cover Product failures which have been caused by use of accessories or other peripheral devices which are not original accessories intended for use with the Product.
Equipment models may change over the course of this Warranty. It may be necessary for the replacement unit to be a refurbished unit, a different model, and/or from a different manufacturer. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. ACN confirms that any replacement Product sent to you will be of merchantable quality and functionally similar to the original Product supplied.