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  5. What nbn™ speed tiers are available from ACN?

What nbn™ speed tiers are available from ACN?

ACN Speed Tier Typical Evening Speed1 ACN Description ACN Speed Range Suitable For
Basic Speed 10Mbps Provides wholesale access based upon the nbn™ 12 speed tier Download:
1Mbps to 12MbpsUpload:
500Kbps to 1Mbps
· 1 person all the time

· Email + browsing

Boost Speed 20Mbps Provides wholesale access based upon the nbn™ 25 speed tier Download:
11Mbps to 25Mbps

Upload:
1Mbps to 5Mbps

· 2 people at same time

· Email + browsing

· Online gaming

· SD Video streaming

Turbo Speed 40Mbps Provides wholesale access based upon the nbn™ 50 speed tier Download:
24Mbps to 50Mbps

Upload:
1Mbps to 20Mbps

· 3 people at same time

· Email + browsing

· Online gaming

· HD Video streaming

Max Speed^ 80Mbps Provides wholesale access based upon the nbn™ 100 speed tier

 

Download:
24Mbps to 100MbpsUpload:
1Mbps to 40Mbps
· 4 people at same time

· Email + browsing

· Online gaming

· HD Video streaming

# Availability of ACN speed tiers on a customer’s nbn™ service is subject to confirmation of the actual line speed^ of the service after activation. The actual line speeds for an nbn™ connection will vary due to many different factors including the availability of nbn™ wholesale access speeds on the customer’s nbn™ access technology, the hardware and software configuration of device(s) being used, the number of users in your home, the type and source of content you are attempting to access and the WiFi performance achievable in your home or office. Access speeds are not applicable where your service has been slowed/speed limited (‘shaped’) as a result of exceeding the data quota allocated as part of your plan.

1Typical evening speed is the typical download speed you can expect during peak busy periods (6:30pm to 11:30pm).
^ ACN does not offer the Max Speed tier (nbn™ 100) on nbn™ FTTN/FTTB or Fixed Wireless technologies.

 What happens if a service cannot achieve a ACN speed tier or typical evening speed?

ACN is not able to confirm the maximum line speed of your nbn™ connection with our service provider until your service is installed and activated on the nbn™ network. This means that while you may choose to order a higher speed tier than that included in your plan, ACN is not able to verify whether your individual nbn™ connection can reach the highest speed level or typical evening speed of your connection at the time of purchase.

If we determine that your connection is not capable of supporting the speed tier you have purchased, we will contact you with an offer to move your service to a lower, achievable speed tier and credit back the associated charges or, offer you an exit from your contract.

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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