Search the ACN Knowledge Base for answers to your questions or to troubleshoot problems

What nbn™ speed tiers are available from ACN?

# Availability of ACN speed tiers on a customer’s nbn™ service is subject to confirmation of the actual line speed^ of the service after activation. The actual line speeds for an nbn™ connection will vary due to many different factors including the availability of nbn™ wholesale access speeds on the customer’s nbn™ access technology, the hardware and software configuration of device(s) being used, the number of users in your home, the type and source of content you are attempting to access and the WiFi performance achievable in your home or office. Access speeds are not applicable where your service has been slowed/speed limited (‘shaped’) as a result of exceeding the data quota allocated as part of your plan.

¹Typical evening speed is the typical download speed you can expect during peak busy periods (6:30pm to 11:30pm).
^ ACN does not offer the Max Speed tier (nbn™ 100) on nbn™ FTTN/FTTB or Fixed Wireless technologies.

 What happens if a service cannot achieve a ACN speed tier or typical evening speed?

ACN is not able to confirm the maximum line speed of your nbn™ connection with our service provider until your service is installed and activated on the nbn™ network. This means that while you may choose to order a higher speed tier than that included in your plan, ACN is not able to verify whether your individual nbn™ connection can reach the highest speed level or typical evening speed of your connection at the time of purchase.

If we determine that your connection is not capable of supporting the speed tier you have purchased, we will contact you with an offer to move your service to a lower, achievable speed tier and credit back the associated charges or, offer you an exit from your contract.