How do I make a Broadband Warranty claim?
Should your Product fail within the Warranty period, you will need to contact ACN’s Customer Service Team on 1300881778 to describe the defect. ACN will then issue you with a prepaid return satchel for you to return the device for testing purposes. ACN will not be liable for any expense you incur in relation to any Warranty Claim.
The return satchel is pre-labelled with our return address.
Please note that some of your personal settings, content and other information and stored data may be lost when the Product is repaired or replaced. Due to applicable law, other regulation or technical restrictions, ACN will not make a back-up copy of your information.
ACN does not take responsibility for any lost information of any kind and will not reimburse you for such loss. You should always make back-up copies of all the information stored on the Product (e.g. contacts, personal settings, images) before submitting your device for repair or replacement.
You will need to comply with any return procedures stipulated by ACN or the manufacturer as published or explained at the time of the claim. If a defect exists and a valid claim under the Warranty is received by ACN after the first 14 days following expiry of the Warranty Period, ACN is entitled to charge for any reasonable shipping and handling costs made in connection with the repair or replacement of the Product.
ACN respects your rights as a consumer. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing contained in this Warranty shall be read or applied so as to exclude, restrict or modify the application of applicable provisions of Australian Consumer Law, including Consumer entitlements described in the Competition and Consumer Act (as amended), or any relevant State or Territory statute which by law cannot be excluded, restricted or modified.
To the extent that any such statute permits ACN to limit our liabilities to compensate or indemnify you or any other person for breach of an implied guarantee, condition or warranty, our respective liabilities for such breach shall be limited to, at our option: (a) the replacement of the Product or the supply of an equivalent Product or payment of the cost of replacing the Product or acquiring an equivalent Product; or (b) the repair of the Product or payment of the cost of having the Product repaired.