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  5. I have both an existing Cable TV service and an existing Broadband service. Can I move to ACN’s nbn™ service using HFC technology?

I have both an existing Cable TV service and an existing Broadband service. Can I move to ACN’s nbn™ service using HFC technology?

Yes, a nbn™ technician will provide the nbn™ Network Termination Device (NTD) either via a ‘splitter’ device between your customer’s existing wall plate and their Cable TV box/ Broadband modem or via a spare wall plate a their premise. The technician will need to confirm the wall plate and socket is already connected to the external Premises Connection Device (PCD). Please note this will result in a very short outage of their current service.

Your customer should not cancel their existing Broadband service with their current provider until their service has been activated with ACN. We’ll let them know when it’s OK to cancel their existing service.

If their Cable TV service is bundled as part of a Broadband package they will need to contact their existing service provider to ensure they can separate the Cable TV service from the package before they cancel their Broadband service.

If your customer wishes to cancel their Cable TV service, they can do this at any time by contacting their current supplier.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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