I have both an existing Cable TV service and an existing Broadband service. Can I move to ACN’s nbn™ service using HFC technology?
Yes, a nbn™ technician will provide the nbn™ Network Termination Device (NTD) either via a ‘splitter’ device between your customer’s existing wall plate and their Cable TV box/ Broadband modem or via a spare wall plate a their premise. The technician will need to confirm the wall plate and socket is already connected to the external Premises Connection Device (PCD). Please note this will result in a very short outage of their current service.
Your customer should not cancel their existing Broadband service with their current provider until their service has been activated with ACN. We’ll let them know when it’s OK to cancel their existing service.
If their Cable TV service is bundled as part of a Broadband package they will need to contact their existing service provider to ensure they can separate the Cable TV service from the package before they cancel their Broadband service.
If your customer wishes to cancel their Cable TV service, they can do this at any time by contacting their current supplier.