I received a card notifying me that my ACN delivery is awaiting collection but I am unable to collect it from the listed Australia Post retail outlet. What can I do?
If you are unable to collect your parcel from the Australia Post retail outlet listed on your card, you can either:
- Arrange for someone else to collect the parcel from the nominated outlet on your behalf, or
- Request to transfer your article to a more convenient outlet.
If someone else is collecting your article for you, make sure you give them the card with the agent authorisation section completed. They will also need to have proof of identity with them.
If you choose to transfer your parcel to a more convenient location, a fee will apply to each parcel over 500g transferred and will be payable on collection. For more information on these charges please visit the Australia Post website here.