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  5. I’m an existing ACN customer how do I apply to upgrade my existing Broadband service?

I’m an existing ACN customer how do I apply to upgrade my existing Broadband service?

Please refer to the Broadband Upgrade Table to see if you are eligible to upgrade your service. Important Information:

  1. If you are within your minimum monthly service term on their existing ACN Broadband or Phone & Broadband bundle can select to take the Starter, Super or Mega Plans by recontracting on a new 12 or 24 month term. For an additional fee you can re-contract onto a lower value plan (value of the monthly plan fee).
  2. Any Early Termination Fee’s (ETF) on an existing contract (Broadband Only or Bundle) will be waived when you commit to a new 12 month term.
  3. Customers who have completed their minimum service term can slect to take the Starter, Super or Mega Plans by recontracting on a new 12 or 24 month term.
  4. A $5.50 admin charge is applicable if a Customer Service Representative does the plan change on your behalf. If you do this plan change via MyAccount, there will be no applicable plan change or admin fee.
  5. Your new agreement and plan will start on your next bill cycle date.
  6. Existing ACN Broadband customers can select to retain their existing ACN modem. However, you may be required to order new hardware if your existing hardware is not compatible with your new service.
  7. New ACN Broadband/Bundle customers are charged a $80 connection fee and must purchase an ACN modem.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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