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What are the default settings for the ACN Companion app?

The default settings differ depending on whether you are using the ACN Companion app on an iPhone or Android device. A list of the settings is provided below.

iPhone Android
(options may vary based on Android device)
Account
Enabled – On Account Specific Features
Disable Mobile Data – Disabled
Disable VoIP Calls – Disabled
Preferences
Mobile Data Network
Use When Available – Enabled
Allow VoIP Calls – Enabled
General
Run in Background -Enabled
Incoming Call
Play Ringtone – Enabled
Vibrate – Enabled
Alert Answer – Enabled
Alert Missed – Enabled
Ringtone – Marimba
Call in Progress
Background Image – solid color
Contact Image – None
Phone Number
Single Touch To Call – Enabled
Show URI Domain – Disabled
Login Control
Auto Login – Enabled
Mobile Data Network
Use When Available – Enabled
Allow VoIP Calls – Enabled
Incoming Call
Play Ringtone – Enabled
Vibrate – Enabled
Contact Image – Enabled
Ringtone – Marimba
Phone Number
Single Touch To Call – Enabled
Show URI Domain – Disabled
Additional
Audio Gain – Reset all to return to defaults
Play Keypad Tone – Disabled
Keep Wi-Fi Radio Awake – Enabled
Auto Start on Boot – Enabled
Contact Sort Order-First Name
Contact Display Order – First Name First
Use Phonetic Sorting- Disabled
Use LED Notifications – Disabled
Login Control
Auto Login – Enabled
Advanced Settings
Verbose Logging – Disabled
Send Log – Call Statistics – Displays statistics on last call.
Echo Cancellation – Disabled
Microphone Gain – Highest
Speaker Gain – Highest
Advanced Media Options
Audio API Type – Audio Track
Echo Cancellation Mode – Auto
Auto Gain Control – Enabled
Low Latency Control  – Disabled
Device Hardware
Speakerphone Fix – Disabled
Audio Input Source – Voice Communication
Playback Stream – Voice Call
Application Logging
Verbose Logging – Enabled
Send Log – Not used

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A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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