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  5. What is Directory Assistance?

What is Directory Assistance?

Directory assistance and operator call-connect services available from your ACN Home or Small Business Phone plan provide the option of an operator connecting you through to the number you have requested, as well as providing directory assistance.

Direct assistance charges are a pass through charge from Telstra Wholesale.

For directory assistance pricing please visit 1234.com.au

1234: Call 1234 to speak to an operator who can provide an assisted search service. 1234 can help you find information such as:

  • White pages and Yellow Pages Directory
  • Street directions
  • Weather forecasts
  • Movie times
  • Sport scores
  • City Search and more.

12456 Call Connect: Call 12456 for operator assisted service that can connect you to a person or business you would like to talk to. 12456 can also assist with finding a particular business that you need such as an electrician or plumber.

1223 Telstra Directory Assistance: Call 1223 for an automated service. This service is used when you know the name of the person or business and you simply require their phone number or you want to find a particular type of business such as a hairdresser.

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Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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