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  5. What should I do if my new VoIP equipment is ‘Dead on Arrival’ or suffers ‘Early Life Failure’?

What should I do if my new VoIP equipment is ‘Dead on Arrival’ or suffers ‘Early Life Failure’?

We will arrange to replace your device if it fails within the Dead on Arrival/Early Life Failure (“DOA/ELF”) period.

The DOA/ELF period is dependent on the device purchased. For the IRIS X it is within 30 days from the date of purchase. For the Grandstream HT-701 ATA it is within 14 days from the date of purchase.

Please refer to the Warranty Claims section to learn how to make a claim in these circumstances. If the device fails outside the DOA/ELF period, this is also covered in the Warranty section.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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