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  5. What should I do if my new VoIP equipment is ‘Dead on Arrival’ or suffers ‘Early Life Failure’?

What should I do if my new VoIP equipment is ‘Dead on Arrival’ or suffers ‘Early Life Failure’?

We will arrange to replace your device if it fails within the Dead on Arrival/Early Life Failure (“DOA/ELF”) period.

The DOA/ELF period is dependent on the device purchased. For the IRIS X it is within 30 days from the date of purchase. For the Grandstream HT-701 ATA it is within 14 days from the date of purchase.

Please refer to the Warranty Claims section to learn how to make a claim in these circumstances. If the device fails outside the DOA/ELF period, this is also covered in the Warranty section.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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