What should I do if my new VoIP equipment is ‘Dead on Arrival’ or suffers ‘Early Life Failure’?
We will arrange to replace your device if it fails within the Dead on Arrival/Early Life Failure (“DOA/ELF”) period.
The DOA/ELF period is dependent on the device purchased. For the IRIS X it is within 30 days from the date of purchase. For the Grandstream HT-701 ATA it is within 14 days from the date of purchase.
Please refer to the Warranty Claims section to learn how to make a claim in these circumstances. If the device fails outside the DOA/ELF period, this is also covered in the Warranty section.