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Factory Reset IRIS X

To complete your factory reset, simply follow these steps:
Step 1 Ensure your device is connected to the Internet via an Ethernet cable (not Wi-Fi) and is able to make phone calls
Step 2 Select the ‘Menu’option on the bottom right hand side of the screen
Step 3 Select the ‘Settings’ option
Step 4 Select the ‘Maintenance’option
Step 5 The Maintenance screen will display two options.
Select ‘Reset’ next to the Factory Reset option.
Step 6 When prompted to confirm whether you wish to do a factory reset, select ‘OK’
Step 7 Your device will reset itself, and may reboot a couple of times during this process.
This is normal. Please allow up to 10 minutes for this process to complete.
Step 8

During this 10-minute period, you will be prompted to complete the screen calibration process.                                                                                                                           Accurately tap on each cross-hair, then press the Home button.                                                                                                                                                                                               Other than this, please do not use your device during the factory reset process.

Step 9 If you need to reset the time on your device, go to Menu, Settings and Time. There will be a drop down menu listing all Time Zones. Scroll down until you find the applicable Time Zone.

To choose your Time Zone:

  • Select the Time Zone by placing a dot next to it
  • Once selected, tap on the name of the Time Zone to complete the selection.
    This will then take you back to the previous screen, where you will need to select ‘Save’ located at the top of the screen.

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