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How do I reschedule my nbn™ appointments?

If you are unavailable for your scheduled appointment the following options are available:

Reschedule your appointment
Contact ACN Customer Service at least two business days prior to your appointment. An nbn™ fee may be applicable if you cancel your appointment within 24 hours. This charge will be passed through from nbn™ to ACN which we will apply to your account.

Please note: In the event you need to reschedule your nbn™  appointment. the next available appointment may be up to 6 weeks from your initial appointment date.

Arrange a friend or family member to attend your appointment on your behalf
You can nominate someone over the age of 18 to be in attendance for the nbn™ appointment. They may need to make some decisions on where the equipment will be installed. Ensure you have discussed this with them and your preferences prior to your nbn™ appointment.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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