Search the ACN Knowledge Base for answers to your questions or to troubleshoot problems

  1. Home
  2. Knowledge Base
  3. Home Phone
  4. Troubleshooting
  5. I cannot make or receive calls on my IRIS X

I cannot make or receive calls on my IRIS X

First you will need to verify that the IRIS X Video Phone is correctly installed and powered on. For steps on how to install your IRIS X please refer to the IRIS X Quick Start Guide in the device box, or online here.

If your IRIS X is installed and powered on correctly, please check the following:

  1. The ACN IRIS X requires a connection to a modem router. The IRIS X has two Ethernet ports. One port is labelled Network, the other port is labelled PC. The Network port should be connected to the modem router. You should also verify your Internet connection is working properly by browsing to your favourite website using a computer.
  2. Allow sufficient time for initial setup. Initial setup should be performed while the IRIS X is connected to a wired Ethernet connection. The initial setup may take up to ten minutes to complete depending on your Internet speed. The phone may reboot 2-3 times. Please do not disconnect your IRIS X or attempt to make calls during this time. Make sure to complete the initial calibration step as the phone powers up using the stylus provided.
  3. Ensure the IRIS X has an IP address and that the account ‘man’ icon in the top right corner of the screen is Green. If the account icon is not Green the IRIS X is not registered and will be unable to make calls.
  4. If the account icon is Green, attempt to make a phone call. If you are still unable to make a call please make a note of any error messages or RVAs that you receive and then contact Customer Service on 1300 881 778 for further assistance.

Related Articles

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

×
Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

×
Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

×