Search the ACN Knowledge Base for answers to your questions or to troubleshoot problems

  1. Home
  2. Knowledge Base
  3. NBN
  4. General
  5. What is battery back-up and can I have battery back-up with ACN for my nbn™ Service?

What is battery back-up and can I have battery back-up with ACN for my nbn™ Service?

In the event of a power outage, your voice and internet services over the nbn™ won’t work unless you have a battery back-up.

Some ACN customers automatically received the nbn™ Power Supply and Battery Back-Up upon installation by nbn™ during the early stages of the nbn™ roll out.

Battery back-up is no longer automatically provided by nbn™ at the point of installation and is not provided by ACN.  Battery back-up is necessary for customers who require priority assistance and require a medical alarm. When you sign up online for an ACN nbn™ service, you will be asked to accept that the ACN nbn™ service does not provide Priority Assistance or Battery Back-Up.

As ACN does not provide priority assistance, the battery back-up service is not offered or supported by ACN.

If you require battery back-up, ACN recommends you approach a Service Provider such as Telstra that provides such a service.

Related Articles

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

×
Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

×
Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

×