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What’s going to happen on the day of the nbn™ installation?

When the installer arrives at your property it is extremely important that you check their ID before letting them inside, to ensure they are a contracted nbn™ Technician.

The Technician will discuss with you where you want the equipment installed, and whether the requested work can be performed without charge. Some places might not be possible due to safety or other considerations such as additional wiring work required.

If your building doesn’t already have a fibre-optic cable connected, running the cable into your premises may require the digging of a small trench, or, if it’s coming from overhead, some minor clearing of vegetation. nbn™ has a strict “leave it as it’s found” policy so there is no need to be concerned about any permanent damage to your property.

It might be necessary to move furniture around inside your house a little to get to the location you want the equipment installed. Some drilling through walls may be required, as well as some other holes to mount the equipment, so be prepared for a small amount of drilling noise and dust – again, the nbn™ technician will clean up afterwards.

If your premises already has fibre-optic cable connected to a nbn™ Network Termination Device (NTD) standard installations normally take between approximately 2 and 4 hours. If your premises do not have the fibre optic cable connected then a standard installation could take between 4 and 8 hours.

If you request the nbn™ Technician to perform a non-standard installation, you will incur additional cost to cover the additional equipment and time the Technician has spent on your non-standard installation. An example might be if you need your equipment installed at a location where more than the standard cabling is required or you require an additional phone port connected to your nbn™ Service.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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