What’s going to happen on the day of the nbn™ installation?
When the installer arrives at your property it is extremely important that you check their ID before letting them inside, to ensure they are a contracted nbn™ Technician.
The Technician will discuss with you where you want the equipment installed, and whether the requested work can be performed without charge. Some places might not be possible due to safety or other considerations such as additional wiring work required.
If your building doesn’t already have a fibre-optic cable connected, running the cable into your premises may require the digging of a small trench, or, if it’s coming from overhead, some minor clearing of vegetation. nbn™ has a strict “leave it as it’s found” policy so there is no need to be concerned about any permanent damage to your property.
It might be necessary to move furniture around inside your house a little to get to the location you want the equipment installed. Some drilling through walls may be required, as well as some other holes to mount the equipment, so be prepared for a small amount of drilling noise and dust – again, the nbn™ technician will clean up afterwards.
If your premises already has fibre-optic cable connected to a nbn™ Network Termination Device (NTD) standard installations normally take between approximately 2 and 4 hours. If your premises do not have the fibre optic cable connected then a standard installation could take between 4 and 8 hours.
If you request the nbn™ Technician to perform a non-standard installation, you will incur additional cost to cover the additional equipment and time the Technician has spent on your non-standard installation. An example might be if you need your equipment installed at a location where more than the standard cabling is required or you require an additional phone port connected to your nbn™ Service.