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  5. Will my Security Alarm work over the nbn™ with ACN?

Will my Security Alarm work over the nbn™ with ACN?

Yes, your security alarm will work over the nbn™.

Many security alarms utilise a landline phone to call a central monitoring centre when your alarm is triggered. ACN recommends you contact your security alarm provider and clarify what internet or phone services on the nbn™ will be required to support your service. It is also important to verify if any in-premises wiring changes are required.

ACN’s nbn™ voice service is supplied over the ACN VoIP network and ACN cannot provide a voice service via UNI-D or UNI-V.

After you submit your application online for an nbn™ Service please ensure you contact ACN Customer Service to let us know you have a security alarm and what the requirements are that have been outlined by your provider. This will ensure we are able to arrange any additional in premise wiring to connect your security alarm to the nbn™.

It is important to understand that your security alarm system will not work if your nbn™service is down including:

  • ACN planned and unplanned outages
  • Power outages
  • Mass Service Disruptions
  • Your nbn™ Service is experiencing service difficulty (service fault)
  • Your nbn™ service has been credit managed due to non payment

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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