Search the ACN Knowledge Base for answers to your questions or to troubleshoot problems

  1. Home
  2. Knowledge Base
  3. NBN
  4. Frequently Asked Questions
  5. What is our approach to nbn™ access line speeds which do not meet customer expectation?
  1. Home
  2. Knowledge Base
  3. NBN
  4. What is our approach to nbn™ access line speeds which do not meet customer expectation?

What is our approach to nbn™ access line speeds which do not meet customer expectation?

ACN is not able to confirm the maximum line speed of your nbn™service with our service provider until your service is installed and activated on the nbn™ network. You should also note that nbn™ does not guarantee a minimum line speed as part of its wholesale service.

This means that while you may choose a higher speed tier than that included in your plan at time of purchase, ACN is not able to verify at this time whether your individual nbn™ connection can reach the highest speed level of your speed tier.

If we are informed by our service provider or become aware that your connection is not capable of supporting the speed tier you have purchased, we will contact you with an offer to move your service to a lower, achievable speed tier and credit back the associated charges or, offer you an exit from your contract.

For more information on ACN nbn™ speed tiers, please see here.

Related Articles

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

×
Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

×
Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

×