Search the ACN Knowledge Base for answers to your questions or to troubleshoot problems

  1. Home
  2. Knowledge Base
  3. MyAccount
  4. How to update your personal details in MyAccount

How to update your personal details in MyAccount

With the new MyAccount, you are now able to update your personal details by simply logging into your account either with your ACN Customer ID or MyAccount Username (email address).

Here are the details that you are able to change:

When logged in with MyAccount Username:

  • MyAccount Username
  • Password
  • Security Hint
  • Address
  • Email address
  • Home phone number
  • Mobile phone number
  • Associate/Disassociate Customer IDs

When logged in with ACN Customer ID:

  • Password
  • Customer Pin
  • Address
  • Email address
  • Home phone number
  • Mobile phone number

To change any of the above details, follow the below steps:

1. Log into the MyAccount using your ACN Customer ID or MyAccount Username and your MyAccount password (If it’s your first time logging into MyAccount, See article: MyAccount first login).

2. Once logged in, hover over your name tab which states “Profile + Preferences” and click on “Personal details”:
How to update your personal details in MyAccount pic1

3. In the Personal details window, click the “Edit” link next to the information you need to modify

4. Pop up window will appear once the “Edit” link is clicked. Enter the new details as requested and click “Save Changes”:
How to update your personal details in MyAccount pic2

5. Changes will take affect immediately. You will need to use the new password upon next login session.

 

Note: New Password must contain at least:

  • One uppercase letter
  • One lowercase letter
  • One number
  • One special character like !@#$%^&*()_+=-

Related Articles

×

Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.

×