How to update your personal details in MyAccount
With your ACN MyAccount, you are able to update your personal details by simply logging into your account either with your ACN Customer ID or MyAccount Username (email address).
Please find a list below of the details that you are able to change depending on how you are logged into your MyAccount:
When logged in with MyAccount Username:
- MyAccount Username
- Password
- Security Hint
- Address
- Email address
- Home phone number
- Mobile phone number
- Associate/Disassociate Customer IDs
When logged in with ACN Customer ID:
- Password
- Customer Pin
- Address
- Email address
- Home phone number
- Mobile phone number
To change any of the above details, follow the below steps:
1. Log into the MyAccount using your ACN Customer ID or MyAccount Username and your MyAccount password (If it’s your first time logging into MyAccount, See article: MyAccount first login).
2. Once logged in, hover over your NAME tab which states “Profile + Preferences” and click on “Personal details”:
3. In the Personal details window, click the “Edit” link next to the information you need to modify
4. Pop up window will appear once the “Edit” link is clicked. Enter the new details as requested and click “Save Changes”:
5. Changes will take affect immediately. You will need to use the new password upon your next login session.
Note: Your New Password must contain at least:
- One uppercase letter
- One lowercase letter
- One number
- One special character like !@#$%^&*()_+=-
