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How to update your personal details in MyAccount

With the new MyAccount, you are now able to update your personal details by simply logging into your account either with your ACN Customer ID or MyAccount Username (email address).

Here are the details that you are able to change:

When logged in with MyAccount Username:

  • MyAccount Username
  • Password
  • Security Hint
  • Address
  • Email address
  • Home phone number
  • Mobile phone number
  • Associate/Disassociate Customer IDs

When logged in with ACN Customer ID:

  • Password
  • Customer Pin
  • Address
  • Email address
  • Home phone number
  • Mobile phone number

To change any of the above details, follow the below steps:

1. Log into the MyAccount using your ACN Customer ID or MyAccount Username and your MyAccount password (If it’s your first time logging into MyAccount, See article: MyAccount first login).

2. Once logged in, hover over your name tab which states “Profile + Preferences” and click on “Personal details”:
How to update your personal details in MyAccount pic1

3. In the Personal details window, click the “Edit” link next to the information you need to modify

4. Pop up window will appear once the “Edit” link is clicked. Enter the new details as requested and click “Save Changes”:
How to update your personal details in MyAccount pic2

5. Changes will take affect immediately. You will need to use the new password upon next login session.

 

Note: New Password must contain at least:

  • One uppercase letter
  • One lowercase letter
  • One number
  • One special character like !@#$%^&*()_+=-

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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