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Forgotten your MyAccount username

To recover your username either for your Customer ID or MyAccount, navigate to the MyAccount login website and click on the link “Forgotten your username?” under the Username field.

To Recover your username:

1. Expand “Forgotten Customer ID username” or “Forgotten MyAccount username” depending which username you need to recover.
2. Fill out the form fully by entering all required details.
3. Click “Submit” button go generate the Customer ID reminder email.
4. After few minutes the CustomerID reminder email should arrive to your email address which you entered in the form. The email will contain your Customer ID.
5. Use the provided Customer ID to login to the MyAccount site with your password.

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Please ensure you enter the correct CUSTOMER DETAILS in this section. Inputting your own details in this section will result in unnecessary delays in the investigation of your enquiry.