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  4. Instructions on how to migrate your email over to another service

Instructions on how to migrate your email over to another service

After careful consideration, ACN has made the decision to discontinue providing a complimentary ACN email service to all current Broadband (mobile and ADSL) users, effective 16 October, 2017.

If you use an email address ending in “” as your primary email account – you should immediately choose a new email service and transfer all emails and contacts over by the deadline.

There are a number of email providers that offer free, basic email solutions for you to transfer to and each have instructions on how to migrate emails and contacts over. Here are some examples that you can use:





Once you have set up a new email service, please update the primary email address field in MyAccount. This will guarantee that you continue to receive any important customer communications and updates moving forward.

Update your email address in MyAccount

You can easily export your contacts by going to entering your credentials and navigating to Contacts. Select all contacts, click Export and select your preferred file format .vcf or .csv.

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