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Broadband Speed Test

To help confirm how fast your uploading and downloading data, click on the image below:

ACN-SpeedTest-generic

Our recommendations when running your speed test:

  • Turn your modem off for 30 seconds and then back on again
  • If you have an internal modem inside your desktop computer, please restart your computer
  • Once these steps are complete, perform a speed test using the ‘Run Speed Test’ link above making sure you select a Telstra speed test server
  • Test from a PC that is directly connected to the modem/router via a cable (Ethernet)
  • Close all applications that require an Internet connection and disable the Wireless Access Point of your modem/router
  • If you have a line splitter, please remove your modem/router and connect it directly to the wall socket to test
  • Conduct 3 consecutive speed tests at 3 different times of the day

For more technical information about your Speed Test results and factors affecting your connection speed, please click here.

If you have consistent slow speeds at all times of the day, if you need additional support or are unsure of your speed test results, report a fault via ACN MyAccount portal.

To report a fault via ACN MyAccount, here are the steps to follow:

  1. Logon to ACN MyAccount
  2. Navigate through ‘Forms’
  3. Click on ‘Report Faults’ button
  4. Select the option from the drop-down list that best describes the concern
  5. Provide your best contact number
  6. Select your preferred contact date and time
  7. Click ‘Submit’ to complete

Take note of your reference number for this transaction. An ACN Customer Service Representative will call you on the preferred date and time you have provided to assist you with your fault.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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